Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline

Domonick Perez

Pharr,TX

Summary

Detail-oriented E-Rate Admin 2 at Maximus, skilled in data analysis and compliance adherence. Proven ability to enhance team efficiency through effective training and critical thinking. Recognized for improving application review processes and maintaining high customer service standards, ensuring timely completion of tasks while fostering collaboration within the team.

Overview

6
6
years of professional experience

Work History

E-Rate Admin 2

Maximus
Pharr, TX
01.2022 - Current
  • I currently work in the post-commitment team of the project, ensuring that any additional modifications to the application can be done in a timely manner.
  • This job is very detail-oriented and takes a critical thinker.
  • There are tiers in this project, starting with the initial reviewer and then the final reviewer. I am a final reviewer for the program, which means that I have to be able to correctly follow procedural standards and relay these to our initial reviewers properly for them to better understand.
  • I am also placed in charge of collecting data for the team when needed; this includes statistics on completions for the day, ensuring that I am able to make sure that the team is properly prioritizing the needed applications. Additionally, I am in charge of collecting in-process reports for my managers for their meetings when they are unable to.
  • An additional responsibility of mine is to manage using Microsoft Word, Excel, and Teams on a daily basis.
  • I am in charge of sitting in during training for new team members to show examples and train them on the process and how to maneuver the system properly.

Verifly Customer Service Represenative/Document Reviewer

Maximus
Pharr, TX
11.2020 - 07.2021
  • Completing the review of the documentation presented for flying out of the country during COVID.
  • Completed reviews in a timely fashion while staying focused on customer service phone calls to troubleshoot the Verifly application we were in charge of.
  • Ensure great energy and willingness to help the customer, while being on top of time management to complete reviews of applications quota.
  • Performed data entry for various reports and spreadsheets.

Tri-West Customer Service Representative

Maximus
Pharr, TX
06.2019 - 02.2020
  • Strengthened customer retention by offering discount options.
  • Maintained detailed records of member interactions, transactions and comments for future reference.
  • I spoke with veterans regarding the TriWest program and offered them better results for their medical needs.
  • I worked with the members and de-escalated calls by building rapport and empathy.
  • During my calls, I had to ensure I was using HIPAA guidelines to protect the members' information.

Education

High School Diploma -

PSJA Southwest Early College High School, Pharr, TX
08-2010

Skills

  • Data analysis
  • Statistical reporting
  • Microsoft Excel
  • Application review
  • Document management
  • Compliance adherence
  • Team collaboration
  • Customer service
  • Employee training
  • Time management
  • Critical thinking
  • Attention to detail
  • Process improvement
  • Multitasking
  • Basic math

Affiliations

  • Run a social media account showcasing local cuisine.
  • I am a at home barista.
  • I find time to stay active in my city with going to events and advertising farmers markets and art shows.

Languages

English
Professional

Timeline

E-Rate Admin 2 - Maximus
01.2022 - Current
Verifly Customer Service Represenative/Document Reviewer - Maximus
11.2020 - 07.2021
Tri-West Customer Service Representative - Maximus
06.2019 - 02.2020
PSJA Southwest Early College High School - High School Diploma,

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Domonick Perez