Faith Toomer
Temple,GA
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Adept at leveraging analytical skills and a robust problem-solving aptitude, I significantly enhanced workflow optimization and data accuracy across all experience vectors.
My proficiency in Microsoft Office, coupled with exceptional organizational abilities, has consistently driven project success and fostered strong customer relationships, underscoring my commitment to excellence and efficiency in dynamic environments. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Rate Management Coordinator
Osaic
Atlanta, GA
07.2017 - Current
- Ensured accurate maintenance of payout percentages for financial advisers.
- Acted as subject matter expert guiding advisors on rate management matters.
- Facilitated understanding and compliance with rate management regulations among internal partners.
- Collaborated with management and supervisory teams to address escalated issues.
- Established seamless communication channels with OSJ/ME/MFA and internal teams to ensure cohesive workflow.
- Built strong customer relationships by prioritizing service, quality, and business goals.
- Applied Docupace Technologies to organize documents within Service Net.
- Contributed to meeting department objectives through effective teamwork and adherence to timelines.
- Recorded and conveyed outcomes of initiatives effectively.
- Provided mentorship and training to junior staff.
- Evaluated and ranked initiatives to align with organizational priorities.
- Ensured adherence to deadlines through consistent monitoring.
Business Analyst I
Opensystems Technologies
03.2017 - 07.2017
- Ensured accurate maintenance of payout percentages for financial advisers.
- Acted as subject matter expert guiding advisors on rate management matters.
- Facilitated understanding and compliance with rate management regulations among internal partners.
- Collaborated with management and supervisory teams to address escalated issues.
- Established seamless communication channels with OSJ/ME/MFA and internal teams to ensure cohesive workflow.
- Built strong customer relationships by prioritizing service, quality, and business goals.
- Applied Docupace Technologies to organize documents within Service Net.
- Contributed to meeting department objectives through effective teamwork and adherence to timelines.
- Recorded and conveyed outcomes of initiatives effectively.
- Provided mentorship and training to junior staff.
- Evaluated and ranked initiatives to align with organizational priorities.
- Ensured adherence to deadlines through consistent monitoring.
Data Entry Clerk
CIOX
Alpharetta, GA
02.2017 - 03.2017
- Accurately digitized alpha-numeric information from medical records.
- Compiled data efficiently.
- Operated effectively in a high-demand production atmosphere.
- Facilitated timely escalation processes.
- Fostered a cooperative environment through effective teamwork.
- Reviewed data and factual content for accuracy and consistency.
Service Desk Analyst
E Trade Financial
Alpharetta, GA
12.2014 - 01.2017
- Receive, process, and respond to work requests for timely resolutions via support channels such as telephone, email, and an ITSM ticketing system.
- Assessed customer support needs by helping them navigate the process of requesting equipment, software installations, relocations.
- Assessed call details to determine appropriate handling.
- Recorded incident descriptions, troubleshooting methods, and final resolutions.
- Assisted in support tasks for Tier 2/3 teams as needed.
- Followed up with customers to ensure the issue has been resolved.
Data Entry Specialist
E*TRADE Financial
Alpharetta, GA
04.2014 - 11.2014
- Input alpha-numeric data from client files with precision.
- Gathered, organized, and confirmed data accuracy before entry.
- Completed various clerical tasks efficiently.
- Maintained compliance with established escalation workflows.
- Collaborated with team members to achieve objectives.
- Reviewed and corrected data for accuracy and consistency.
- Demonstrated strong team leadership by completing a project that streamlined client data entry processes.
Lead Data Entry Clerk
UPS
Atlanta, GA
04.2012 - 03.2014
- Processed freight bill data with precision and efficiency.
- Validated data accuracy by comparing it to source documents, deleting incorrect entries.
- Operated office machines for faxing, scanning, and copying documents.
- Executed various clerical tasks as per direction.
- Guided training sessions for new clerk hires.
- Generate nightly forecasts for outgoing freight.
- Coordinated and supervised employees' daily tasks.
- Tracked employee performance and attendance for effective documentation.
Data Processing Clerk
Department of Community Health
Decatur, GA
01.2008 - 04.2012
- Entered patient data in the database.
- Responded promptly to client inquiries, ensuring timely support.
- Organized and maintained structured filing systems thoroughly.
- Analyzed files, records, and documents to gather necessary information.
- Reviewed data and information for accuracy, including records and reports.
- Enhanced internal databases with up-to-date information.
- Executed efficient documentation, data research, and updates with precision.
- Preserved confidentiality of data, showcasing a commendable work ethic.
Accounting Clerk
Axis Insurance
Alpharetta, GA
04.2007 - 01.2008
- Executed account closing procedures.
- Managed account cash postings efficiently.
- Handled processing of various payment forms including accounts payable checks and ACH transfers.
- Formulated and examined payment submissions.
- Prepared and processed invoices for payment.
- Organized and paired invoices with check requests systematically.
- Ensured accurate data entry for policy records within the computer system.
- Created comprehensive memos for internal communication.
- Processed timely and accurate paychecks in compliance with procedures.
- Executed basic clerical tasks pertaining to payroll processes.
- Analyzed data and produced comprehensive reports.
- Processed and balanced policy premium amounts.
Education
Comptia Security + Certification -
01.2025
Associated of Applied of Science - Cybersecurity
Gwinnett Technical College
Lawrenceville, GA01.2024
Associated of Applied of Science - Networking Specialist
Gwinnett Technical College
Lawrenceville, GA01.2024
Skills
- Microsoft Office
- Basic Accounting
- Customer Service
- Disaster recovery
- Data encryption
- Attention to detail
- Antivirus software proficiency
- IT infrastructure knowledge
- Access control
- Firewall configuration
- Wireless security
- Analytical thinking
- Log analysis
- Data loss prevention
- Risk assessment
- Network monitoring
- Employee training
- Meeting facilitation
- Written communication
- Time management abilities
- Team collaboration
- Report preparation
- Deadline adherence
- Record keeping
- Database maintenance
- Relationship building
- Data analysis
- Reliability
- Time management
- Decision-making
- Report generation
- Goal setting
- Task prioritization
- Customer service
- Workflow optimization
- Conflict resolution
- Teamwork
- Strategic planning
- Office equipment operation
- Analytical skills
- Effective communication
- Organizational skills
- Typing speed
- Document management
- Software patching
- Remote technical support
- Ticketing systems
- Technical support
- Software support
- Threat intelligence
- Intrusion detection
- Database security
- Cyber threat analysis
- Scripting languages
- Endpoint protection
- Identity and Access management
Certification
- Comptia Security + 2025
Timeline
Rate Management Coordinator
Osaic
07.2017 - Current
Business Analyst I
Opensystems Technologies
03.2017 - 07.2017
Data Entry Clerk
CIOX
02.2017 - 03.2017
Service Desk Analyst
E Trade Financial
12.2014 - 01.2017
Data Entry Specialist
E*TRADE Financial
04.2014 - 11.2014
Lead Data Entry Clerk
UPS
04.2012 - 03.2014
Data Processing Clerk
Department of Community Health
01.2008 - 04.2012
Accounting Clerk
Axis Insurance
04.2007 - 01.2008
Comptia Security + Certification -
Associated of Applied of Science - Cybersecurity
Gwinnett Technical College
Associated of Applied of Science - Networking Specialist
Gwinnett Technical College
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