Domonika Nelson
Denham Springs,LA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Vision Communications
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
Child Nutrition Worker
Livingston Parish Public Schools
08.2022 - 08.2023
- Replenished supplies such as napkins and condiments
- Inspected meals served for conformance to prescribed diets, palatability and appearance.
- Created new recipes based on local, organic and sustainable food sources.
- Relayed order information to kitchen area and assisted other workers in preparing foods according to recipes.
- Assisted children in finding appropriate seating upon entrance to cafeteria.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Assisted in setting up and breaking down kitchen stations.
- Stocked and rotated food items according to expiration dates.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Medical Office Assistant/Medical Assistant
South Louisiana Medical Associates
01.2019 - 02.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Nutrition Dept
Lafourche Parish Government/Headstart
01.2016 - 05.2018
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Assessed nutrition needs to determine best intervention and care.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
Education
Medical Office Assistant Diploma -
Blue Cliff - Houma
Houma, LAHigh School Diploma -
South Lafourche High School
Cut Off, LA05.2002
Skills
- Patient Assessments
- Assisting with Physical Exams
- Electronic Charting
- Computer Proficiency
- Medical Terminology
- Office Coordination
- Medical Histories and Vital Statistics
Timeline
Child Nutrition Worker
Livingston Parish Public Schools
08.2022 - 08.2023
Medical Office Assistant/Medical Assistant
South Louisiana Medical Associates
01.2019 - 02.2021
Nutrition Dept
Lafourche Parish Government/Headstart
01.2016 - 05.2018
Call Center Representative
Vision Communications
Medical Office Assistant Diploma -
Blue Cliff - Houma
High School Diploma -
South Lafourche High School
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