Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Shaylene Elicier

Saint Cloud,Florida

Summary

Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Call Center Representative

HealthFair
09.2017 - 09.2019
  • Serves customers by providing product and service information and resolving product and service problems
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
  • Contributes to team effort by accomplishing related results as needed

Lifeguard

Coco Key Hotel & Water Resort
02.2015 - 05.2016
  • Recognize and respond effectively in emergency situations by activating the Emergency Action Plan
  • Actively guards and scan the pool area at all times; refrains from socializing while guarding
  • Communicate and enforce all CRS and pool policies and rules in a personable and professional manner
  • Conduct pool inspections and complete pool chemical logs and report imbalances or concerns to the supervisor
  • Proper radio protocol and response in a timely manner, includes radio communication to the front desk, building managers, and direct supervisors
  • Record daily participation numbers and complete daily cleaning assignments
  • Attend and participate in regular in-service trainings
  • Provide a welcoming environment for all patrons
  • Document any incidents and/or injuries
  • Maintain a clean and tidy work space
  • Perform other duties as assigned

Sales Associate

Homegoods
11.2013 - 11.2015
  • Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
  • Operating cash registers, managing financial transactions, and balancing drawers
  • Achieving established goals
  • Directing customers to merchandise within the store
  • Increasing in store sales
  • Superior product knowledge
  • Maintaining an orderly appearance throughout the sales floor
  • Introducing promotions and opportunities to customers
  • Cross-selling products to increase purchase amounts

Education

Associate in General Studies -

Valencia College
05.2020

Licensed Practical Nurse

Orange Technical College
Orlando, FL
11.2023

High school diploma - Psychology

Workforce Advantage Academy Charter
01.2015

Skills

  • CPR and First Aid Certified
  • Customer-oriented
  • Quick learner
  • Organized multi-tasker
  • Articulate and well-spoken
  • Critical thinking
  • Computer skills: Windows, PowerPoint, Microsoft Word, Excel, Internet research
  • Excellent communication skills
  • Medical terminology
  • Experience with children
  • Caregiving
  • Clinical Documentation
  • Patient Intake
  • Pulse Oximetry Tracking
  • Wound Care
  • Health Education
  • Direct Patient Care
  • Patient Assessments
  • Vital Signs
  • Caregiving Skills

Certification

CPR/First Aid, 01/10/2022

Additional Information

Clinical experience-hands on patient care

Timeline

Call Center Representative

HealthFair
09.2017 - 09.2019

Lifeguard

Coco Key Hotel & Water Resort
02.2015 - 05.2016

Sales Associate

Homegoods
11.2013 - 11.2015

Associate in General Studies -

Valencia College

Licensed Practical Nurse

Orange Technical College

High school diploma - Psychology

Workforce Advantage Academy Charter

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Shaylene Elicier