Domonique Bumpass
Huntington,NY
Summary
Adept at multitasking and leadership, I significantly enhanced patient experience and streamlined operations at Northwell Health. My expertise in computer skills and HIPAA regulations, coupled with a proven track record in improving revenue collection rates by diligently monitoring insurance claims, positions me as a valuable asset to any healthcare team.
Overview
9
9
years of professional experience
Work History
Medical Office Assistant
Northwell Health Physician Partners
New Hyde Park, NY
12.2018 - 02.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
OR Booking Clerk
Northwell Health Physician Partners
Great Neck, NY
05.2017 - 12.2018
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
Access Service Representative
Northwell CBO
New Hyde Park, NY
01.2016 - 05.2017
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Improved overall revenue collection rates by diligently monitoring outstanding balances from insurers or patients, initiating necessary reminders or escalation measures promptly.
- Maintained comprehensive knowledge of various insurance policies, staying current with industry changes to provide expert guidance to patients and colleagues.
Unit Receptionist
Northwell Health Hospital
New Hyde Park, NY
01.2012 - 01.2016
- Managed telephone communications effectively, triaging calls appropriately based on urgency or routing them to the correct department.
- Ensured accurate patient information by meticulously updating electronic health records and verifying insurance coverage.
- Assisted nurses with non-clinical tasks to help optimize their time spent on direct patient care activities.
- Facilitated smooth patient transfers by coordinating with nursing staff, physicians, and other departments.
Education
Bachelor of Arts - Child Study
St Joseph University
Patchogue, NY12.2025
High School Diploma -
Hempstead High School
Hempstead, NY06.2007
Medical Assisting
Joseph M. Barry Career & Technical
Westbury, NY06.2007
Skills
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- HIPAA Regulations
- Insurance Verification
- Patient Care
- Team Leadership
Timeline
Medical Office Assistant
Northwell Health Physician Partners
12.2018 - 02.2021
OR Booking Clerk
Northwell Health Physician Partners
05.2017 - 12.2018
Access Service Representative
Northwell CBO
01.2016 - 05.2017
Unit Receptionist
Northwell Health Hospital
01.2012 - 01.2016
Bachelor of Arts - Child Study
St Joseph University
High School Diploma -
Hempstead High School
Medical Assisting
Joseph M. Barry Career & Technical