Selyna Martinez
Zapata
Summary
Dynamic Medical Office Assistant with a proven track record at Zapata Primary Care, enhancing patient satisfaction through meticulous recordkeeping and proficient use of EMR software. Excelled in a fast-paced environment, demonstrating exceptional organizational skills and a compassionate approach to patient care. Achieved a significant improvement in administrative efficiency and patient flow, underpinned by a strong foundation in HIPAA regulations and teamwork.
Overview
10
10
years of professional experience
Work History
Medical Office Assistant
Zapata Primary Care
01.2014 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
Medical Office Assistant/ Medical Assistant - Medical Assisting
Kaplan College
Laredo, TX12.2009
Skills
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- HIPAA Regulations
- Positive Attitude
- Office Administration
- Phone and Email Etiquette
- Records Management
- Team Leadership
- Payment collection and processing
- Follow-up skills
- Mail distribution
- Reception Management
- EMR Software
- Coding Procedures
- Electronic Charting
- Transcription of medical notes
- Meeting planning
- Report Preparation
- Accounting
- Customer Service
- Collaboration and Teamwork
- Documentation and Recordkeeping
- Data Entry
- Office Management
- Administrative Support
- CPR Certified
- Organization and Time Management
- Electronic Recordkeeping
- Computer Proficiency
- Staff Leadership
- Data Entry Software
Timeline
Medical Office Assistant
Zapata Primary Care
01.2014 - Current
Medical Office Assistant/ Medical Assistant - Medical Assisting
Kaplan College
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