Lizela Tovar
Zapata,TX
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 18 years of relevant work experience to your team. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Office Manager
Zapata Primary Care
01.2014 - Current
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Improved patient satisfaction by efficiently managing appointment scheduling and handling phone inquiries.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Coordinated referral processes for specialist consultations or diagnostic tests requested by physicians.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Received and routed laboratory results to correct clinical staff members.
- Registered and verified patient records before triage with most up-to-date information.
Medical Assistant
Zapata Medical Center
07.2006 - 04.2013
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Certificate - Medical Assistant
Texas School of Business
Houston, TX05.2004
High School Diploma -
Zapata High School
Zapata, TX05.2003
Skills
- Computer Skills Appointment Scheduling
Insurance Verification
Patient Scheduling
Reception Management - EMR Software
- Multitasking and Organization
- Phone and Email Etiquette
- Understanding of Medical Terminology
- Medical Records Management
- Office Administration
- Patient Referrals/ Authorizations
- Understanding of Medical Ethics
- Positive Attitude
- Customer Service
- Empathy and Compassion
- Professionalism
- Multitasking Abilities
- Problem Solving
- Referral Verification
- Patient Eligibility Requirements
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Zapata Primary Care
01.2014 - Current
Medical Assistant
Zapata Medical Center
07.2006 - 04.2013
Certificate - Medical Assistant
Texas School of Business
High School Diploma -
Zapata High School
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