Domonique Essex
CLEVELAND HTS,OH
Summary
Ambitious Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Detail-oriented Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients, and families to provide continuous top-quality care and education. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Efficient and precise with a commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management in document digitization, office modernization, and data organization for enhanced productivity. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively. Customer Service Representative brings top-notch oral and written communication skills, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader dedicated to partnering with coworkers to promote an engaged, empowering work culture—documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
ELECTION OFFICIAL
COUNTY BOARD, ELECTS
01.2016 - 01.2016
- Assisted voters in the election process
- Interacted effectively as one with team members
- Adhered to and assisted in any reporting of difficulties
- Conducted exams and tests, graded responses, and accurately determined licensing approvals and data verification.
- Updated documents such as municipal codes and city charters.
- Recorded and edited minutes of meetings and distributed them to appropriate officials or staff members.
- Responded to requests for information from the public, other municipalities, or state and federal legislative offices.
- We collected necessary information from voters to determine the correct voting location and ballot.
- Updated operational records or licensing information using computer terminals.
Fulfillment Team Member
Target
01.2021 - Current
- Fulfills guest orders within a timely manner in Order Pick Up
- Packs up online orders and prepares them for shipping
- Assists fellow team members when necessary
- Assists customers on the sales floor professionally
- Takes directions from managers as a team player
- Do daily inventory audits while fulfilling orders
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Picked and packed order items.
- Supervised and trained new staff in performing census.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
HEAD CASHIER
HOME DEPOT
08.2019 - 01.2021
- I was originally hired as a cashier but, was promoted to head cashier while also running customer service from time to time.)
- Resolved conflicts that would arise between either cashier or customers
- Handled cash and credit sales in an orderly manner
- Gathered money from cash registers nightly to send to the vault
- Led the cashiers in the right direction to encourage a friendly environment that aided in customer service success
- Typed daily logs of cashier productivity/ inconsistencies
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Utilized various software applications to process customer orders.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Maintained accurate records of customer transactions for reporting purposes.
- Redeemed coupons to discount purchases.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
RETAIL SALES ASSOCIATE
BIG LOTS
08.2018 - 08.2019
- Maintained exceptional customer service
- Organized merchandise throughout aisles
- Handled cash and credit sales skillfully
- Assisted customers on the sales floor professionally
- Took directions from managers as a team player
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Wrapped, boxed and weighed bakery department products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
Nursing Assistant
PCNA INTERNSHIP RESPIRATORY FLOOR,
02.2017 - 04.2017
- This was an internship through school opportunities in Mayfield High School Medical Technologies Program)
- Aided in proper bedside manner with patients on the children's respiratory floor worked alongside PCNA professionals to understand the day-to-day tasks
- Supported fellow PCNA by taking blood pressure, pulses, and temperatures of some of their patients
- Helped with charting while abiding by HIPPA laws and regulations
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Documented care actions by completing records and logs in medical software system.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Education
High School Diploma -
Richmond Heights Secondary School
Richmond, MN05.2017
No Degree - Biology
John Carroll University
Cleveland, OH05.2025
Associate of Science - Medical Technology
Mayfield High School
Cleveland, OH05.2017
Skills
- People person
- Communication
- Determination
- Organization
- Active listening
- Willing to adjust to the environment at hand
- Able to work with management in order to get the job done
- Tech
- Typing
- Team Player
- De-escalation
- Adaptability
- Fast Learning
- Hospitality
- Legal Reform
- Voting Procedures
- Supporting Personal Needs
- Grooming and Bathing Assistance
- Feeding Assistance Expertise
- Case Management
- Family Support and Assistance
- Responding to Emergencies
- Wound Care
- Medication Assistance
- Charting Expertise
- Catheter Change and Preparation
- Activity Planning
- Mobility Assistance Needs Understanding
- Patient Relationship-Building
- Performing Patient Intakes
- Measuring Bodily Fluids
- Medical Procedures Understanding
- Recording Vital Signs
- Patient Assessments
- Activity Coordination
- Database Administration
- Inpatient Care
- Oral Hygiene
- Collecting Specimens
- Bathing and Dressing
- Transporting Patients
- Conducting Intakes
- Memory Improvement
- Nursing Standards
- Respiratory Failure
- Alcohol Rubs
- Blood Sugar Monitoring
- Nutrition and Diet
- Nursing Assistance
- Emotional and Social Support
- Output Monitoring and Reporting
- Restock Shelves
- Proper Staffing
- Calm Under Stress
- Health Insurance Verification
- Stocking and Replenishing
- Credit Card Payment Processing
- Order Fulfillment
- Active Listening
- Retail Sales Customer Service
- Senior Leadership Support
- Sales Expertise
- Customer Relations
- Microsoft Word
- Report Creation
- Hospitality
- Eligibility Determinations
- Cloud Applications
- Security Administration
- Credit and Cash Transactions
- Till Counting
- Issue Resolution
- Cash Counting Machine Operations
- Error Identification
- Business Administration
- Scheduling Databases
- Word Processing
- Collecting Information
- Data Entry
- Compiling Statistics
- Client Correspondence
Timeline
Fulfillment Team Member
Target
01.2021 - Current
HEAD CASHIER
HOME DEPOT
08.2019 - 01.2021
RETAIL SALES ASSOCIATE
BIG LOTS
08.2018 - 08.2019
Nursing Assistant
PCNA INTERNSHIP RESPIRATORY FLOOR,
02.2017 - 04.2017
ELECTION OFFICIAL
COUNTY BOARD, ELECTS
01.2016 - 01.2016
High School Diploma -
Richmond Heights Secondary School
No Degree - Biology
John Carroll University
Associate of Science - Medical Technology
Mayfield High School
Illustrator
Side Bar: Also is a trained photographer
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