Domonique Gray
Severn,MD
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
Metropolitan Protective Service
09.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Teacher
Howard County Recreation And Parks
07.2018 - 01.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Assistant Store Manager
Family Dollar
07.2014 - 01.2017
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
Medical Assisting
Brightwood College
Beltsville, MD2016
High School Diploma -
Laurel High School
Laurel, MD05.2015
Skills
- Efficient and Detail-Oriented
- Adobe Dreamweaver
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Order and Refund Processing
- Customer Data Confidentiality
- Customer Service and Assistance
- Upselling Products and Services
- Microsoft Exchange
- Benefits Explanations
- Security Guard License
- Incident Reporting
- CCTV Surveillance
- Detail Oriented
- CCTV Monitoring
- Relationship building and management
- Security camera monitoring
- Security procedures knowledge
- Event security
Affiliations
Medical Assistant for Laurel Internal Medicine
2016 - 2017
Certification
- First Aid and CPR
- Basic Health and Safety
- MSDE 90hr pre-school certification
- CDA
- ADA
- Medication Aminstration
Timeline
Security Officer
Metropolitan Protective Service
09.2023 - Current
Teacher
Howard County Recreation And Parks
07.2018 - 01.2022
Assistant Store Manager
Family Dollar
07.2014 - 01.2017
Medical Assisting
Brightwood College
High School Diploma -
Laurel High School
- First Aid and CPR
- Basic Health and Safety
- MSDE 90hr pre-school certification
- CDA
- ADA
- Medication Aminstration
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