Shannon Hardrick
Vienna,GA
Summary
To obtain a customer service representative position with a reputable company where my skills in communication, problem-solving, and customer service can be utilized to provide excellent support to customers.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Cordele, GA
01.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Customer Service Representative
Teleperformance
01.2021 - Current
- Maintain logs and documentation to detail key information regarding calls.
- Greet customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Respond to telephone inquiries and complaints following standard operating procedures.
- Remain open to feedback from supervisor to build and improve skills set.
- Comply with corporate and regulatory policies regarding information confidentiality and privacy.
- Remote
Education
High School Diploma - undefined
Dooly County High School
Vienna, GA05.2007
Skills
- Report Preparation
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Excellent Attention to Detail
- Team-Oriented and Cooperative
- Critical Thinking
- Patient and Empathetic
- Query Escalation
- Customer Relations
- Active Listening
Timeline
Security Officer
Allied Universal Security Services
01.2023 - Current
Customer Service Representative
Teleperformance
01.2021 - Current
High School Diploma - undefined
Dooly County High School