DOMONIQUE JACKON
Columbia,MD
Summary
Versatile professional with comprehensive experience in housekeeping, customer service, and dispatch operations. Skilled in coordinating tasks, monitoring service quality, and maintaining safety protocols, contributing to efficient operations and positive client interactions. Known for reliability and strong organizational abilities in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Dispatcher
John Hopkins Hospital
Baltimore, Maryland
01.2022 - 06.2024
- Coordinated communication between medical staff and transportation teams to ensure timely patient transport.
- Monitored dispatch board and adjusted call priorities based on caller needs, facilitating efficient service delivery.
- Managed scheduling for patient transport services across multiple departments, optimizing resource allocation.
- Monitored real-time vehicle locations using advanced dispatch software.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Documented incidents and service issues for continuous operational improvement.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Security Officer
G4S Secure Solutions
Baltimore, Maryland
03.2021 - 01.2022
- Monitored premises, ensuring safety and security for clients and employees through vigilant observation.
- Conducted regular patrols, identifying potential security risks and vulnerabilities to enhance overall safety.
- Managed access control to restricted areas, verifying identification of personnel.
- Responded promptly to alarms and incidents, coordinating with law enforcement.
- Prepared detailed reports on security incidents and daily activities, providing management with insights for informed decision-making.
Customer Service Representative
American Freight Furniture and Mattress
Lutherville, Maryland
02.2018 - 11.2020
- Handled customer orders and transactions at point of sale to ensure swift service.
- Addressed customer complaints and issues with professionalism and empathy, enhancing customer satisfaction.
- Guided customers in selecting furniture and mattresses to meet their needs.
- Maintained knowledge of current promotions and inventory for effective customer service.
- Collaborated with team members to enhance store operations and customer experience.
- Ensured store cleanliness and organization to provide a welcoming environment for customers.
Housekeeping
Kimco Cleaning Services
Hunt Valley, USA
06.2016 - 11.2017
- Coordinated housekeeping staff schedules, ensuring appropriate coverage for all shifts.
- Executed general housekeeping tasks including sweeping floors and dusting shelves to maintain cleanliness and hygiene.
- Conducted housekeeping duties such as cleaning countertops and restocking supplies to support operational efficiency.
- Provided light housekeeping services related to client care, ensuring a comfortable and safe environment.
- Performed light housekeeping duties such as stocking supplies, cleaning rooms.
- Performed light housekeeping duties such as dusting, vacuuming, laundry.
Warehouse Worker
SMX Staff Management
Hunt Valley, USA
11.2015 - 04.2016
- Retrieved items from warehouse for outgoing orders, ensuring accuracy and timely dispatch.
- Utilized various equipment and storage-management tools to efficiently select appropriate products.
- Adhered to strict safety policies to prevent product damage and ensure safety of self and coworkers.
- Developed guidelines for cleaning the warehouse and proper disposal of packaging waste.
Housekeeping Discharge Team
Johns Hopkins Hospital
Baltimore, USA
05.2015 - 08.2015
- Thoroughly cleaned discharge rooms, sanitizing all surfaces and replacing linens to ensure a safe and comfortable environment for patients.
- Maintained cleanliness in bathrooms and waiting areas, contributing to a welcoming atmosphere for visitors.
- Pulled trash and replaced dispensers in various areas to maintain cleanliness.
- Completed daily log forms to systematically track cleaning activities, ensuring accountability and consistency in service.
- Contacted supervisor to report completion of all assigned duties.
Housekeeping Aide I
Staffmark (Johns Hopkins Hospital)
Baltimore, USA
06.2013 - 10.2013
- Performed general cleaning duties, ensuring floors, windows, carpets, and walls maintained high standards of cleanliness.
- Removed trash from designated areas to ensure cleanliness and hygiene.
- Maintained cleanliness of restrooms to provide a hygienic environment for patrons.
- Restocked sanitary items in restrooms to ensure availability for patrons.
- Cleaned and organized entrances and common areas to create a welcoming atmosphere.
- Followed chemical cleaner procedures to ensure safe and effective use.
- Use of power equipment to prevent damage to floors and fixtures.
Education
High School Diploma -
New Spiritual Academy
Baltimore, OH01-2012
Skills
- Dispatch software mastery
- Scheduling management
- Incident reporting
- Data documentation
- Customer relationship management
- Processing orders
- Delivery support
- Call handling
- Customer service
- Multitasking capability
- Organizational multitasking
- Communication coordination
- Customer relations
Relevant Training
Job Readiness Training, America Works of America, Baltimore, MD, 2015
Summary Of Qualifications
- SMX Staff Management, Hunt Valley, MD, 11/01/15, 04/30/16, Retrieving items from the warehouse to place in outgoing orders., Using equipment to obtain products and storage-management tools., Adhering to strict safety policies to avoid damaging products or injuring themselves and others., Cleaning the warehouse and disposing of packaging waste.
- Kimco Cleaning Services, Hunt Valley, MD, 06/01/16, 11/30/17, Performed general cleaning duties including cleaning floors, windows, carpets, and walls., Taking out trash and maintaining all entrance and common areas., Ensured restrooms were kept clean and stocked with necessary sanitary items., Followed procedures for the proper use of chemical cleaners and power equipment.
- Johns Hopkins Hospital, Baltimore, MD, 05/01/15, 08/31/15, Thoroughly cleaned discharge rooms including high dusting and sanitizing., Cleaned bathrooms and waiting areas., Pulled/replaced trash and dispensers., Filled out daily log forms.
- Staffmark (Johns Hopkins Hospital), Baltimore, MD, 06/01/13, 10/31/13, Performed general cleaning duties including cleaning floors, windows, carpets, and walls., Took out trash and maintained all entrances and common areas., Ensured cleanliness of restrooms and stocked with necessary sanitary items.
Timeline
Dispatcher
John Hopkins Hospital
01.2022 - 06.2024
Security Officer
G4S Secure Solutions
03.2021 - 01.2022
Customer Service Representative
American Freight Furniture and Mattress
02.2018 - 11.2020
Housekeeping
Kimco Cleaning Services
06.2016 - 11.2017
Warehouse Worker
SMX Staff Management
11.2015 - 04.2016
Housekeeping Discharge Team
Johns Hopkins Hospital
05.2015 - 08.2015
Housekeeping Aide I
Staffmark (Johns Hopkins Hospital)
06.2013 - 10.2013
High School Diploma -
New Spiritual Academy