Iyan Jaco
Parsons,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Dispatcher
McNairy County Sheriffs
05.2024 - 07.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 34 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Dispatcher
Hardin County Sheriffs Office
01.2024 - 07.2024
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Answered calls from automatic routing system and took basic information from callers.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Followed established protocols for professional handling of emergency situations.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
Intern
Lighthouse Jackson
01.2021 - 08.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Delivered sermons on occasion, providing spiritual guidance and inspiration to congregants during worship services.
- Increased cohesion among different ministries by facilitating cross-collaborative projects aimed at addressing common goals or challenges faced by the congregation.
- Managed logistical aspects of special events like retreats or conferences held by the church, ensuring smooth operations throughout each gathering.
Education
High School Diploma -
Adamsville Junior / Senior High School
Adamsville, TN02.2023
Skills
- Data Entry
- Dispatch software
- Stress Tolerance9
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Dispatch Coordination
- Works Well Under Pressure
- Critical Thinking
- Active Listening
- Computer Skills
- Teamwork and Collaboration
- Microsoft Excel
- Microsoft Word Mastery
- Google Docs proficiency
- Organizational abilities
- Collaboration and Teamwork
- Data entry experience
- Document Formatting Expertise
- Data entry background
Timeline
Dispatcher
McNairy County Sheriffs
05.2024 - 07.2024
Dispatcher
Hardin County Sheriffs Office
01.2024 - 07.2024
Intern
Lighthouse Jackson
01.2021 - 08.2023
High School Diploma -
Adamsville Junior / Senior High School
Similar Profiles
Nickoulas BishopNickoulas Bishop
Correctional Officer at McNairy County Sheriff’s OfficeCorrectional Officer at McNairy County Sheriff’s Office
Jana EstesJana Estes
Firefighter/Administration at McNairy County Fire DepartmentFirefighter/Administration at McNairy County Fire Department
Emily LumpkinEmily Lumpkin
Substitute Teacher at McNairy County Board of EducationSubstitute Teacher at McNairy County Board of Education