Barbara Woods
Gallatin,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Dispatcher
Empire Auto Parts, LLC
2022.09 - Current
- Streamlined dispatch process by organizing resources and routes, optimizing response efforts.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Planned, organized, and managed thework of subordinate staff to accomplish consistent work within organizational standards.
- We tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained professional relationships with shippers, receivers, and drivers to increase trust, reliability, and rapport.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Administrator Assistant-Data Entry-Dispatcher
Red River Waste Solutions
2022.05 - 2022.08
- Answer phones, Customer Service, Enter work orders, Productivity, Dispatching, Respond to emails.
Dispatcher
The ICEE Company
2022.02 - 2022.04
- Send technicians work orders throughout the day
- Process completed work orders for payment, Communicate daily with technicians, Respond to emails.
Dispatcher II
Metro Water Services
2021.08 - 2022.02
- Dispatched work orders out to technicians, data entry, customer service, emails, and chat.
Staffing company
Vaco Nashville-State of Tennessee
2021.02 - 2021.08
- Contract with the State of Tennessee with the Tn
- Labor and Workforce
- I work in the Unemployment Benefits Dept
- I process unemployment claims.
Technical Support Expert
ASURION
2017.02 - 2021.02
- Customer Service, Troubleshoot smartphones, tablets, watches, etc.
Dispatcher
CALIBER PATIENT CARE
2014.03 - 2016.11
- Scheduled Trips for drivers, Customer Service Agent; Assist Drivers on transports
- Dispatched & Managed A Fleet of Non-Emergency Vehicles nationwide
- Data entry, Processed insurance claims, Quickbooks, etc.
Spinning Operator/Production Operator/Lab Technician
FIBERWEB
1994.05 - 2013.07
- Making Raw Material for Procter & Gamble and Other Customers, Quality Control, Testing Products, Shipping & Receiving
- Load & Unload trucks
- Prepared Load Lists
- Double-Checked Manifest.
Courier Driver
DHL, WORLDWIDE EXPRESS
1992.03 - 1994.05
- Operate 3⁄4-ton truck
- Delivered packages.
Call Center Representative
JCPENNEY
1991.02 - 1992.03
- Provided customer service to customers via telephone.
Preschool Teacher
GARTLAND DAYCARE
1988.11 - 1991.04
- Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and imaginative play
- Attend basic needs by feeding children, dressing them, and changing their diapers
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Prepare reports on students and activities as required by administration.
Combat Telecommunications/Computer Operator
UNITED STATES ARMY
1985.09 - 1991.01
- Data Entry
- Send messages to troops to Receive messages from troops
- Describe enemy locations and terrains via messages.
Education
Bachelor of Science - Health Administration W/conc in Health Information
Southern New Hampshire University
Hooksett, NH02.2024
Skills
- Customer Service, Order entry, Data entry, General Office Skills, Microsoft Word, Excel, using multiple screens, Dispatched & Managed Fleet of Non-Emergency Vehicles Throughout Franchise
- Call center environment
- Team Collaboration
- Customer Service
- Data Entry
Certification
CERTIFIED NURSING ASSISTANT, Nashville, TN, 07/01/04, 11/30/04
References
Upon Request
Timeline
Dispatcher
Empire Auto Parts, LLC
2022.09 - Current
Administrator Assistant-Data Entry-Dispatcher
Red River Waste Solutions
2022.05 - 2022.08
Dispatcher
The ICEE Company
2022.02 - 2022.04
Dispatcher II
Metro Water Services
2021.08 - 2022.02
Staffing company
Vaco Nashville-State of Tennessee
2021.02 - 2021.08
Technical Support Expert
ASURION
2017.02 - 2021.02
Dispatcher
CALIBER PATIENT CARE
2014.03 - 2016.11
Spinning Operator/Production Operator/Lab Technician
FIBERWEB
1994.05 - 2013.07
Courier Driver
DHL, WORLDWIDE EXPRESS
1992.03 - 1994.05
Call Center Representative
JCPENNEY
1991.02 - 1992.03
Preschool Teacher
GARTLAND DAYCARE
1988.11 - 1991.04
Combat Telecommunications/Computer Operator
UNITED STATES ARMY
1985.09 - 1991.01
Bachelor of Science - Health Administration W/conc in Health Information
Southern New Hampshire University