Barbara Woods
Gallatin,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Dispatcher
Empire Auto Parts, LLC
09.2022 - Current
- Streamlined dispatch process by organizing resources and routes, optimizing response efforts.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Planned, organized, and managed thework of subordinate staff to accomplish consistent work within organizational standards.
- We tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained professional relationships with shippers, receivers, and drivers to increase trust, reliability, and rapport.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Administrator Assistant-Data Entry-Dispatcher
Red River Waste Solutions
05.2022 - 08.2022
- Answer phones, Customer Service, Enter work orders, Productivity, Dispatching, Respond to emails.
Dispatcher
The ICEE Company
02.2022 - 04.2022
- Send technicians work orders throughout the day
- Process completed work orders for payment, Communicate daily with technicians, Respond to emails.
Dispatcher II
Metro Water Services
08.2021 - 02.2022
- Dispatched work orders out to technicians, data entry, customer service, emails, and chat.
Staffing company
Vaco Nashville-State of Tennessee
02.2021 - 08.2021
- Contract with the State of Tennessee with the Tn
- Labor and Workforce
- I work in the Unemployment Benefits Dept
- I process unemployment claims.
Technical Support Expert
ASURION
02.2017 - 02.2021
- Customer Service, Troubleshoot smartphones, tablets, watches, etc.
Dispatcher
CALIBER PATIENT CARE
03.2014 - 11.2016
- Scheduled Trips for drivers, Customer Service Agent; Assist Drivers on transports
- Dispatched & Managed A Fleet of Non-Emergency Vehicles nationwide
- Data entry, Processed insurance claims, Quickbooks, etc.
Spinning Operator/Production Operator/Lab Technician
FIBERWEB
05.1994 - 07.2013
- Making Raw Material for Procter & Gamble and Other Customers, Quality Control, Testing Products, Shipping & Receiving
- Load & Unload trucks
- Prepared Load Lists
- Double-Checked Manifest.
Courier Driver
DHL, WORLDWIDE EXPRESS
03.1992 - 05.1994
- Operate 3⁄4-ton truck
- Delivered packages.
Call Center Representative
JCPENNEY
02.1991 - 03.1992
- Provided customer service to customers via telephone.
Preschool Teacher
GARTLAND DAYCARE
11.1988 - 04.1991
- Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and imaginative play
- Attend basic needs by feeding children, dressing them, and changing their diapers
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Prepare reports on students and activities as required by administration.
Combat Telecommunications/Computer Operator
UNITED STATES ARMY
09.1985 - 01.1991
- Data Entry
- Send messages to troops to Receive messages from troops
- Describe enemy locations and terrains via messages.
Education
Bachelor of Science - Health Administration W/conc in Health Information
Southern New Hampshire University
Hooksett, NH02.2024
Skills
- Customer Service, Order entry, Data entry, General Office Skills, Microsoft Word, Excel, using multiple screens, Dispatched & Managed Fleet of Non-Emergency Vehicles Throughout Franchise
- Call center environment
- Team Collaboration
- Customer Service
- Data Entry
Certification
CERTIFIED NURSING ASSISTANT, Nashville, TN, 07/01/04, 11/30/04
References
Upon Request
Timeline
Dispatcher
Empire Auto Parts, LLC
09.2022 - Current
Administrator Assistant-Data Entry-Dispatcher
Red River Waste Solutions
05.2022 - 08.2022
Dispatcher
The ICEE Company
02.2022 - 04.2022
Dispatcher II
Metro Water Services
08.2021 - 02.2022
Staffing company
Vaco Nashville-State of Tennessee
02.2021 - 08.2021
Technical Support Expert
ASURION
02.2017 - 02.2021
Dispatcher
CALIBER PATIENT CARE
03.2014 - 11.2016
Spinning Operator/Production Operator/Lab Technician
FIBERWEB
05.1994 - 07.2013
Courier Driver
DHL, WORLDWIDE EXPRESS
03.1992 - 05.1994
Call Center Representative
JCPENNEY
02.1991 - 03.1992
Preschool Teacher
GARTLAND DAYCARE
11.1988 - 04.1991
Combat Telecommunications/Computer Operator
UNITED STATES ARMY
09.1985 - 01.1991
Bachelor of Science - Health Administration W/conc in Health Information
Southern New Hampshire University
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