Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Domonique Johnson

Dearborn Heights,MI

Summary

Adept at resolving complex medical information issues and enhancing operational efficiency. Skilled in MiChart systems and appointment scheduling, ensuring timely documentation and superior patient care. Committed to maintaining confidentiality and fostering effective communication.

Overview

9
9
years of professional experience

Work History

Call Center Representative-Kellogg Eye Center

Michigan Medicine
08.2023 - Current
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Patient Service Associate-KEC Pre-Op/PACU

Michigan Medicine
08.2021 - 08.2023
  • Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
  • Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
  • Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
  • Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.

Patient Services Associate-CVC PACU

Michigan Medicine
03.2017 - 04.2021
  • Compiled and reviewed medical charts.
  • Worked with doctors and anesthesiologists to resolve medical information problems, improve operations and provide exceptional customer service.
  • Developed team communications and information for work load meetings.
  • Utilize multiple software programs to ensure that patients are documented correctly and in a timely manner.
  • Optimized bed allocation by implementing efficient bed management strategies and coordinating with interdisciplinary teams.

Insurance Claims Processor

MedImpact Healthcare Systems Inc.
05.2016 - 12.2016
  • Acted as insurance subject matter expert, answering internal and external questions and inquiries.
  • Communicated verification and authorization status updates with authorization department to facilitate decision-making for patient admissions and insurance coverage.
  • Communicated effectively with staff, including members of operations, finance and clinical departments.
  • Worked with various customers to understand requirements and provide exceptional pharmaceutical service.

Education

High School Diploma -

Washtenaw Community College
Bloomington, MN
2011

Some College (No Degree) -

Washtenaw Community College
Ann Arbor, MI

Skills

  • Data extraction
  • Strong attention to detail
  • Problem-solving
  • MiChart systems
  • Appointment scheduling
  • Insurance verification

References

Available upon request.

Timeline

Call Center Representative-Kellogg Eye Center

Michigan Medicine
08.2023 - Current

Patient Service Associate-KEC Pre-Op/PACU

Michigan Medicine
08.2021 - 08.2023

Patient Services Associate-CVC PACU

Michigan Medicine
03.2017 - 04.2021

Insurance Claims Processor

MedImpact Healthcare Systems Inc.
05.2016 - 12.2016

High School Diploma -

Washtenaw Community College

Some College (No Degree) -

Washtenaw Community College

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Domonique Johnson