Domonique Kirkley
Tacoma,WA
Summary
Motivated individual dedicated to coaching clients through life changes. Energetic and friendly with strong relationship-building skills. Caring Peer Support Specialist build trust and rapport. Compassionate and empathetic with genuine concern for the well-being of peers.
Overview
9
9
years of professional experience
Work History
Certified Peer Support Specialist Supervisor
Catholic Community Services- Child and Family Services
Tukwila, WA
09.2023 - Current
- Support and manage Certified Peer Support Specialist in their support to youth and families enrolled in our agency.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Provided one-on-one peer support services to individuals with mental health conditions in a clinical setting.
- Provided emotional support through listening actively and validating feelings expressed by clients during sessions.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
Certified Peer Support Specialist
Catholic Community Services- Child and Family Services
Tacoma, WA
04.2019 - 09.2023
- Maintained strict data confidentiality and privacy on information related to individuals.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
- Interacted with family members of individuals and shared information regarding available community support services.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Aided individuals by developing wellness plans and advance directives to achieve goals.
- Developed strategies to promote team building and collaboration.
Lead Member Service Representative
YMCA Of Pierce And Kitsap Counties
Tacoma, WA
07.2016 - 04.2019
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge-bases to develop strategic solutions.
- Initiated and led conversations to identify and assess member needs.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Offered exceptional customer service to differentiate and promote company brand.
- Cross-trained in different internal databases and service positions to help team members meet coverage demands.
Membership Services Representative
YMCA Of Pierce And Kitsap Counties
Tacoma, WA
08.2015 - 07.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
- Referred unresolved customer grievances to designated departments for further investigation.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Associate of Arts -
Tacoma Community College
Tacoma, WA06.2019
Bachelor of Arts - Psychology
Central Washington University
Ellensburg, WASkills
- Decision Making
- Coaching and Mentoring
- Positive Environment Facilitation
- Documentation and Reporting
- Team Collaboration
- Case management
- Engagement skills
- Crisis Management
- Conflict Resolution
- Verbal and Written Communication
- Relationship-Building Skills
Timeline
Certified Peer Support Specialist Supervisor
Catholic Community Services- Child and Family Services
09.2023 - Current
Certified Peer Support Specialist
Catholic Community Services- Child and Family Services
04.2019 - 09.2023
Lead Member Service Representative
YMCA Of Pierce And Kitsap Counties
07.2016 - 04.2019
Membership Services Representative
YMCA Of Pierce And Kitsap Counties
08.2015 - 07.2016
Associate of Arts -
Tacoma Community College
Bachelor of Arts - Psychology
Central Washington University
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