Myra Miller
1003 Coolidge St. Tupelo,MS
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
20
20
years of professional experience
Work History
Certified Peer Support Specialist
Canopy Children's Solutions
Tupelo, MS
10.2023 - 11.2024
- Coordinated resources to support clients and help each achieve targets.
- Maintained accurate records of client progress and interactions according to agency policy.
- Met with clients to understand individual needs and develop personalized counseling plans.
- Provided follow-up services after discharge from the program including phone calls or home visits if necessary.
- Offered guidance on how to access housing, employment opportunities, educational programs. within the community.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
Certified Peer Support Specialist
Lifecore Health Group
Tupelo, MS
05.2022 - 08.2023
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
- Interacted with family members of individuals and shared information regarding available community support services.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Transported individuals safely to support meetings and medical appointments.
- Aided individuals by developing wellness plans and advance directives to achieve goals.
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
Angel's Homemaker Service
Nora Peges
Ripley, MS
02.2011 - 08.2014
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Engaged with patient family and friends to provide courteous visit experience.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
Work Study Student
Carla Rose
Tupelo, MS
08.2004 - 06.2007
- Greeted office visitors, provided information and directed to appropriate personnel.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Supported event planning and execution for campus activities.
- Assisted with scheduling meetings, appointments, and conference calls.
- Assisted with the filing of documents and records in an organized manner.
- Answered telephones, directed calls, and took messages.
- Provided support to faculty and staff by responding to inquiries and requests for information.
- Performed light clerical duties such as photocopying, faxing, scanning, and mailing documents.
Education
Associate of Applied Science - Social Work
Itawamba Community College
Tupelo01.2025
Certification - Peer Support Specialist
DMH Peer Support Training
Jackson, MS03.2022
Parenting, Conflict Resolution, Healthy Relationship -
Family Resource Center
Tupelo, Ms06.2018
Education -
College of Direct Support
Jackson, MS01.2013
GED -
Itawamba Community College
Tupelo, MS06.1995
Skills
- Active listening
- Time management
- Critical thinking
- Calm and level-headed
- Quick problem solver
- Client satisfaction
- Proper phone etiquette
- Coordination skills
- Reliable transportation
- Valid MS driver's license
- Charting expertise
- Case Management
- Team Collaboration
- Community Services Information
- Relationship-Building Skills
- Communication Abilities
- Issue Resolution Abilities
- Family Assistance
- Coaching and Mentoring
- Planning Skills
- Verbal and Written Communication
- Patient Advocacy
- Crisis Management
- Decision Making
- Community Resources and Education
- Conflict Resolution
Community Service
Whitehill M.B. Church (2010-Present) Tupelo, MS
- Children Church Volunteer Worker
S.A.F.E., Incorporation (2019-2020)
- MS Department of Child Protection Services Volunteer Worker
Calvary Baptist Ministry For Women (2018-2019)
- Lee County Jail Ministry Volunteer Worker
White Rock M.B. Church (2003-2008) Aberdeen, MS
- Church Announcer
- Church Secretary
REFERENCES
1. Patricia Parker; Teacher/Tupelo High School; 662-213-0497; Professional Associate
2.Kecia Williams, M.A., CCSS, PCAT; A&D PACT Therapist; 662-830-4065; Professional Associate
3. Katie Hodges; LMSW, PCMHT, Therapist/Youth Villages; 662-913-8122; Professional Associate
4. Kim Sistrunk, MS, LCMHT; Oceans Community Liaison Director; 662-523-0598
Affiliations
- Member, CCBHC Advisory Council
- Recipient, Inspiring Hope Award
- Leader, Clark Chapel Youth Ministry
Timeline
Certified Peer Support Specialist
Canopy Children's Solutions
10.2023 - 11.2024
Certified Peer Support Specialist
Lifecore Health Group
05.2022 - 08.2023
Angel's Homemaker Service
Nora Peges
02.2011 - 08.2014
Work Study Student
Carla Rose
08.2004 - 06.2007
Associate of Applied Science - Social Work
Itawamba Community College
Certification - Peer Support Specialist
DMH Peer Support Training
Parenting, Conflict Resolution, Healthy Relationship -
Family Resource Center
Education -
College of Direct Support
GED -
Itawamba Community College