Domonique Merriweather
Erlanger
Summary
Dynamic professional with extensive experience in customer service and problem resolution, notably at Fifth Third Bank. Proven ability to manage data effectively and enhance client satisfaction through strong communication and organizational skills. Proficient in Excel and CRM systems, consistently delivering results in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Call Center Representative
Fifth Third Bank
11.2022 - 11.2025
Customer Interaction
Issue Resolution: Troubleshoot problems, resolve complaints
Order processing and payments
Data Management
Identifying, escalating priority issues and reporting to the high-level management
Supervisor of Nurse Aides
Right At Home Health Care
08.2019 - 2022
Making schedules for Aides using Microsoft excel
Client intake meetings
Setting up insurance payments
Making sure all ethical standards are up to standards
Handling client complaints
Making PowerPoint presentations for potential clients
Call Operator
Labcorp
05.2015 - 2018
Work with Microsoft Office and CRM
Logistics & Supply Chain Support
Accounts Payable & Invoicing
Customer Service & Client Relations
Entered and managed customer orders in SAP and Salesforce.
Operator
DIRECTV
01.2011 - 04.2015
Answer calls about providers service
Problem resolution
Routing calls
System operations
Message and Data Management
Education
High School Diploma -
Jefferson High School
Lafayette, INSkills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Outlook
- Excel
- Teams
- SRP/ERP
Timeline
Call Center Representative
Fifth Third Bank
11.2022 - 11.2025
Supervisor of Nurse Aides
Right At Home Health Care
08.2019 - 2022
Call Operator
Labcorp
05.2015 - 2018
Operator
DIRECTV
01.2011 - 04.2015
High School Diploma -
Jefferson High School