Domonique Miller
Fayette,IN
Summary
Detail-oriented professional with a strong track record of completing accurate work. Meticulous in checking and verifying documentation to prevent errors and minimize rework.
Overview
9
9
years of professional experience
Work History
PEDS Registration Specialist
IU Riley Hospital North
Carmel , IN
06.2023 - Current
- Achieved high levels of patient satisfaction by providing exemplary customer service in assisting with the registration process.
- Assisted in the management of patient information, including data entry and maintenance of medical records.
- Verified insurance coverage for incoming patients and ensured that all documents were accurate and up-to-date.
- Communicated with various departments to ensure timely processing of patient registrations.
- Conducted eligibility screenings for new patients according to established guidelines.
- Performed additional duties as assigned by management team.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Asked various questions from clients to obtain the information necessary for paperwork.
Loss Mitigation Specialist
Shellpoint Mortgage Servicing
Tempe, AZ
06.2020 - 06.2023
- Researched and analyzed borrowers' financial information to determine eligibility for loan modification programs.
- Acted as an advocate for distressed homeowners by providing them resources available from local housing agencies or non-profit organizations.
- Developed and implemented strategies to maximize loss mitigation opportunities with delinquent borrowers.
- Reviewed and evaluated borrowers' income, expenses, assets, liabilities, credit history and other pertinent documentation.
- Negotiated repayment plans with delinquent borrowers in accordance with company policies and procedures.
- Reviewed foreclosure alternatives such as short sales or deeds in lieu of foreclosure.
- Provided guidance and assistance to customers throughout the loan modification process.
- Monitored delinquency trends on assigned portfolio of loans while maintaining current knowledge of investor guidelines and government regulations.
- Worked closely with internal departments such as Servicing, Underwriting and Legal teams to ensure compliance with applicable laws and regulations.
- Participated in meetings, conferences with lenders, investors regarding loss mitigation initiatives or best practices.
Collection Specialist
Carrington Mortgage Holdings
Westfield , IN
03.2018 - 06.2020
- Developed solutions to resolve customer payment disputes or discrepancies.
- Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
- Interviewed customers to determine reasons for delinquency, source of income, and next pay date to build solutions for financial issues.
- Resolved disputes and negotiated settlements to satisfy all parties involved.
- Employed persuasive communication skills to encourage prompt debt repayment.
- Collaborated with team members to meet or exceed collection goals.
- Coordinated with legal departments for accounts requiring further action.
- Monitored debtor accounts for changes in status or payment arrangements.
- Maintained accurate records of all collection activities in the computer system.
- Analyzed customer creditworthiness, financial condition, and account history to determine appropriate collection action.
Account Manager
JD Byrider
Carmel, IN
03.2016 - 03.2018
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all customer interactions in the CRM system.
- Prepared monthly financial statements for each account.
- Ensured compliance with industry regulations when dealing with clients.
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative solutions to issues.
Education
Bachelor of Science - Psychology
Indiana Institute of Technology
Fort Wayne, INSkills
- Patient Registration
- Confidentiality
- Accuracy and Precision
- HIPAA Compliance
- Appointment Scheduling
- Insurance Verification
- Patient discharging
- Documentation And Reporting
- Pre-Registration Documentation
- Client rapport
- Problem-Solving
- HIPAA procedures
- Patient Scheduling
- Monthly Reporting
- Records Maintenance
- Database Administration
- Client Relationships
References
References available upon request.
Timeline
PEDS Registration Specialist
IU Riley Hospital North
06.2023 - Current
Loss Mitigation Specialist
Shellpoint Mortgage Servicing
06.2020 - 06.2023
Collection Specialist
Carrington Mortgage Holdings
03.2018 - 06.2020
Account Manager
JD Byrider
03.2016 - 03.2018
Bachelor of Science - Psychology
Indiana Institute of Technology
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