Domonique Ratliff
Clementon,NJ
Summary
Dependable professional with strong technical aptitude supports student comprehension, curiosity, and learning needs. Communicative and enthusiastic with exceptional knowledge of district standards and curriculum.
Overview
9
9
years of professional experience
Work History
Full Time Substitute Teacher
Meshiring
09.2023 - Current
- Graded student assignments and exams and discussed results.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Maintained accurate records of student attendance and performance.
- Managed classroom environments to ensure a safe and productive learning experience.
Resident Manager
Kelsch Associates
05.2022 - 09.2023
- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
- Implemented training programs for new employees to teach them proper procedures.
- Maintain consumer records of patient care, progress and or problems
Direct Support Professional
Community Options Inc
04.2020 - 11.2021
- Built strong and trusting rapport with clients and loved ones.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Maintained detailed records of services performed on clients.
- Assisted individuals in development of social skills to become integrated in community.
Medical Assistant/Receptionist
Voorhees womens center
03.2019 - 09.2021
- Informed patients of financial responsibilities prior to rendering services.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Compiled and coded patient information or data in appropriate computer system.
- Provided assistance to clinicians during exams when needed
Certified Medical Assistant/Receptionist
Voorhees Women’s Center
03.2019 - 09.2021
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Job Coach
Abilities Solutions
06.2016 - 05.2018
- Maintained up-to-date knowledge of federal and state employment laws and regulations.
- Developed and implemented individualized action plans for clients seeking employment.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Provided crisis intervention as needed, ensuring clients' well-being and job retention.
Call Center Representative
Duke Teleservices
01.2016 - 07.2017
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Trained and managed on-boarding of new employees
Education
Certified Medical Assistant - C.M.A
Lincoln Technical Institute
Moorestown, NJ05-2014
Skills
- Activity management
- Group and individual instructional strategies
- Results-focused
- Complex Problem-solving
- Proficient in Microsoft
- Records management
- Organizational growth
- Data interpretation
- Schedule management
- Financial management
- Financial records analysis
- Workforce management
- Strategic planning
- Customer relationship management (CRM)
- Human Resources
Timeline
Full Time Substitute Teacher
Meshiring
09.2023 - Current
Resident Manager
Kelsch Associates
05.2022 - 09.2023
Direct Support Professional
Community Options Inc
04.2020 - 11.2021
Medical Assistant/Receptionist
Voorhees womens center
03.2019 - 09.2021
Certified Medical Assistant/Receptionist
Voorhees Women’s Center
03.2019 - 09.2021
Job Coach
Abilities Solutions
06.2016 - 05.2018
Call Center Representative
Duke Teleservices
01.2016 - 07.2017
Certified Medical Assistant - C.M.A
Lincoln Technical Institute
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