Domonique Smith
Rosedale,MD
Summary
Friendly, approachable, and motivated with a strong work ethic and high degree of integrity. Time management skills with strong attention to detail. Excellent verbal and written communication skills. Exceptional customer service skills. Self-motivated and reliable. Strong analytical and problem-solving skills.
Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions.
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Register
John Hopkins Bayview Medical Center
Baltimore, MD
09.2024 - Current
Patient Care Coordinator
John Hopkins Bayview Medical Center
Baltimore, MD
09.2024 - Current
- Responded promptly to any emergency situations that arose within the facility.
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
- Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Assisted physicians in performing various procedures related to patient care needs.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
Lead Receptionist/ Administrative Assistant
Kaiser Permanente
Halethorpe, MD
01.2017 - Current
- Assisted members with checking in for appointments on Kiosk and Via EPIC Health Connect
- Greet and direct members to appropriate waiting rooms for specialty appointments
- Scheduled and Confirmed members appointments
- Extensive knowledge of medical office procedures, terminology, and patient management systems
- Excellent communication and interpersonal skills, ensuring effective interaction with patients, healthcare professionals, and staff members
- Proven ability to handle multiple tasks simultaneously while maintaining attention to detail
- Assisted members by providing general information
- Well-versed in verifying insurance coverage, processing co-payments, and handling billing inquiries
- Prepare documents for meetings, manage calendars for upper management
- Act as the point of contact for internal and external clients
- Ability to maintain confidentiality and handle sensitive information with discretion
Operating Room Assistant
Kaiser Permanente
Halethorpe, MD
01.2017 - 01.2018
- Extensive knowledge of surgical procedures, equipment, and sterile techniques
- Proficient in preparing operating rooms by assembling necessary supplies, instruments, and equipment
- Strong understanding of infection control protocols and maintaining a sterile environment
- Transports supplies and specimens to the operating rooms, sterile processing department, laboratory, Pathology, and x-ray departments as required
- Ability to anticipate surgeon's needs during procedures and provide prompt assistance
- Proven ability to handle multiple tasks simultaneously while maintaining attention to detail
- Familiarity with surgical instrument sterilization, maintenance, and inventory management
- Maintains effective relationships with co-workers, staff, and physicians while adhering to the Perioperative Services Policies and Procedures
Patient Care Technician
University of Maryland Hospital
Baltimore, MD
01.2012 - 01.2017
- Provide the direct patient care for assigned patients under the direct supervision of a RN
- Comprehensive knowledge of patient care principles, medical terminology, and infection control protocols
- Proficient in taking vital signs, collecting specimens, and performing basic medical procedures
- Strong ability to provide emotional support and establish rapport with patients and their families
- Excellent communication and interpersonal skills, collaborating effectively with healthcare professionals and interdisciplinary teams
- Demonstrated ability to prioritize tasks, manage time efficiently, and adapt to changing situations
- Performed 12 lead ECG and places patients on continuous cardiac monitoring
- Maintained inventory of equipment and supplies to optimize delivery of patients care and treatment
- Experience with electronic medical records (EMR) and documenting patient information accurately
Education
High School Diploma -
New Spiritual Christian Academy
Certified Nursing Assistant -
Baltimore City Community College
Maryland Bartending Academy -
Skills
- Highly organized
- Friendly
- Customer service
- Administrative support
- Problem solving
- Reliable transportation
- EPIC Health Connect
- Patient management
- Appointment scheduling
- Insurance verification
- Medical terminology
- Calendar management
- Attention to detail
- Multi-tasking
- Relationship building
- Workflow coordination
- Travel arrangements
- Meeting coordination
- Schedule management
- Strong organization
- Daily reporting
- Customer service focus
- Billing and invoicing
Certification
- Certified Nursing Assistant
- CPR Certified
References
Available upon request.
Timeline
Patient Register
John Hopkins Bayview Medical Center
09.2024 - Current
Patient Care Coordinator
John Hopkins Bayview Medical Center
09.2024 - Current
Lead Receptionist/ Administrative Assistant
Kaiser Permanente
01.2017 - Current
Operating Room Assistant
Kaiser Permanente
01.2017 - 01.2018
Patient Care Technician
University of Maryland Hospital
01.2012 - 01.2017
High School Diploma -
New Spiritual Christian Academy
Certified Nursing Assistant -
Baltimore City Community College