Domonique Williams
2611 Chamberlain Road, Fairlawn,OH
Summary
Dedicated professional with 15+ years of experience. Eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Universal Banker II
Peoples Bank
Akron, OH
05.2024 - Current
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit
- Conducted outbound calls to follow up on leads generated from marketing campaigns
- Sold, upsold and cross-sold products to bank customers to achieve revenue targets
- Met or exceeded sales goals by promoting bank products and services in customer interactions
- Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions
Accounts Payable Specialist
Sotera Health Services
Broadview Heights, OH
02.2024 - 05.2024
- Reviewed invoices and check requests for accuracy, completeness, and conformity to company policy
- Processed accounts payable transactions in a timely manner according to established policies and procedures
- Investigated discrepancies between purchase orders, receiving documents, and vendor invoices
- Assisted with month-end closing activities related to accounts payable
Universal Banker Operations Specialist
Peoples Bank
Beachwood, OH
04.2022 - 02.2024
- Manage branch teller line with coaching, developing, overseeing of operational standards
- Ensure compliance with all applicable laws, regulations and policies concerning operations of the financial institution
- Receive checks and cash for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability
- Follow operational standards regarding security, risk management, and compliance
- Assist customers with online banking setup and troubleshooting issues
- Perform fraud prevention duties by monitoring suspicious activity on customer accounts
Universal Banker I - Float
Peoples Bank
Cuyahoga Falls, OH
12.2021 - 04.2022
- Provided customer service to clients by answering questions, resolving complaints and processing transactions
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators
- Supported the implementation of new systems related to banking operations
- Processed deposits, withdrawals, loan payments and other financial transactions
Member Service Associate
Buckeye State Credit Union
Akron, OH
08.2021 - 11.2021
- Greeted members and answered questions in a friendly and professional manner
- Provided assistance with account maintenance, deposits, withdrawals
- Helped members resolve account problems and navigate internal systems to handle routine needs
- Set up new account profiles and provide members with all necessary information for membership
Accounts Receivable Specialist
The Fred W Albrecht Grocery Company
Akron, OH
12.2014 - 08.2021
- Recorded debit, credit and account transactions in computer spreadsheets and databases
- Utilized specialized software systems for tracking customer accounts receivables activity
- Assisted in developing new processes that improved efficiency within the department
- Worked collaboratively with other departments to resolve billing disputes
- Assisted with month-end and year-end closings to support accounting system accuracy
Cashier/Customer Service Associate
Acme Fresh Market
Akron, OH
10.2005 - 12.2014
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Trained new team members in cash register operation, stock procedures and customer services
- Adhered to loss prevention policies; monitored suspicious activity to prevent shoplifting
- Processed returns and exchanges of merchandise in accordance with store policies
Education
Some College - Psychology
Bowling Green State University
Bowling Green, OHSkills
- Banking
- Branch Operations
- Loan Processing
- Invoicing
- Proficient in Microsoft Office
- Customer Service-Oriented
- SAP
- Data Entry
- Risk Mitigation
- Regulatory Compliance
- Account Reconciliation
- Vendor Relations
- General Ledger Entries
Certification
Notary Public - State of Ohio, 2022-2027
Core Competencies
- Spreadsheets with Microsoft Excel - Knowledge of various Microsoft Excel features, functions, and formulas
- Bookkeeping - Calculating and determining accuracy of financial data
- Customer Focus & Orientation - Responding to customer situations with sensitivity
- Sales Skills - Influencing and negotiating with customers
- Proofreading - Finding and correcting errors in written texts
- Attention to Detail - Identifying differences in materials, following instructions, and detecting details among distracting information
Timeline
Universal Banker II
Peoples Bank
05.2024 - Current
Accounts Payable Specialist
Sotera Health Services
02.2024 - 05.2024
Universal Banker Operations Specialist
Peoples Bank
04.2022 - 02.2024
Universal Banker I - Float
Peoples Bank
12.2021 - 04.2022
Member Service Associate
Buckeye State Credit Union
08.2021 - 11.2021
Accounts Receivable Specialist
The Fred W Albrecht Grocery Company
12.2014 - 08.2021
Cashier/Customer Service Associate
Acme Fresh Market
10.2005 - 12.2014
Some College - Psychology
Bowling Green State University
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