DOMONIQUE WILLIAMS
East Providence,RI
Summary
Dedicated professional with over 6 years of experience in customer communications, conflict resolution, and enhancing customer satisfaction within administrative and office environments. Expertise in attention to detail, organization, and time management, thriving in fast-paced and deadline-driven settings. Strong technical proficiency enables quick adaptation to new systems and processes, ensuring seamless operations. Committed to leveraging skills to effectively support teams in customer service and administrative roles while utilizing negotiation tactics to manage high volumes of inquiries and drive sales revenue.
Overview
11
11
years of professional experience
Work History
Remote Medicare Concierge
Blue Cross Blue Sheild RI
Providence, RI
07.2025 - Current
- Delivered precise information and assistance for Medicare inquiries to enhance customer satisfaction.
- Analyzed and resolved challenging customer issues through effective problem-solving techniques and thorough knowledge of Medicare plans.
- Facilitated enrollment processes for new beneficiaries, ensuring clear guidance throughout each step.
- Managed cross-departmental coordination and communication with healthcare providers to ensure swift resolution of issues.
- Assisted clients in understanding and completing Medicare enrollment procedures, maintaining adherence to regulatory standards.
- Provided comprehensive support to members facing pharmacy-related issues, offering viable options for medication affordability.
- Ensured adherence to HIPAA regulations while managing sensitive member information and documentation.
Member Retention Specialist
AAA Northeast
Providence, RI
03.2023 - 01.2025
- Facilitates, and executes marketing strategies to achieve marketing goals and get members to renew their AAA memberships
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Member Service Counselor
AAA Northeast
Providence, RI
07.2021 - 03.2023
- First responder for AAA Northeast High Volume emergency road side calls
- Assess situations, determine the appropriate AAA service, and assure the member that everything is going to be okay
- Process new accounts/customer payments accurately and efficiently through credit point and member service's system
- Handled customer complaints in an efficient and courteous manner.
Sales Associate & Visual Merchandiser
Target
East Providence, RI
09.2020 - 08.2021
- Handled fulfillment department functions then cross-trained on guest services, visual merchandising, and to assist in additional departments as needed
- Created eye-catching product displays and store layouts/design to attract customers and encourage to make purchases
- Employed excellent customer service through handling of orders and returns, management of online ordering, taking inbound customer calls, and offering resolutions to customer complaints and issues
- Maintained accurate tracking, data entry, stocking, and auditing; ensured correct inventory counts
- Operated handheld scanners to track merchandise throughout fulfillment process
- Processed customer payments accurately and efficiently through POS system
Character Performer/College Program
Walt Disney Resort Company
Orlando, FL
01.2020 - 03.2020
- Engaged with guests in character interactions, providing positive entertainment experiences.
- Developed innovative methods of entertaining children through theatrical playacting.
Entertainment Operations Assistant/College Program
Walt Disney Resort Company
Orlando, FL
01.2020 - 03.2020
- Worked backstage with character performers and provided support for proper functioning of backstage operations
- Interacted with customers and guests daily
- Ensured each team member had necessary equipment at any given moment to complete the performance
- Secured proper care, maintenance, and tracking (via computer) of each prop/equipment
Receptionist & Training Support Specialist
Marrakech
Woodbridge, CT
10.2018 - 01.2020
- Provided support for front desk reception through handling of inbound calls, working with clients face-to-face, greeting incoming traffic to the office, and accurate data entry of information
- Created, administered, and delivered training programs for businesses and organizations
- Researched specific organization needs and then developed custom training programs to be administered in classrooms or training facilities
Customer Service & Sales Associate
Kohls
Willimantic, CT
08.2015 - 05.2019
- Conferred with customers by telephone and in-person to provide information about products and services, take and enter orders, cancel accounts, and/or obtain details of complaints, etc.; researched to resolve issues and problem solve with customers, provided appropriate follow-up
- Determined charges for services requested, collected deposits or payments, and arranged for billing
- Greeted customers and ascertained customer purchasing needs and buying preferences
- Described merchandise and explained uses, operation, and care of merchandise to customers; provided advice on brands and versions
Education
Bachelor of Science - Communications
Eastern Connecticut State University
Willimantic, CT05.2019
Skills
- Customer service
- Marketing strategies
- Data entry
- Membership renewals
- Problem resolution
- Customer relationship management
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Telephone etiquette
Timeline
Remote Medicare Concierge
Blue Cross Blue Sheild RI
07.2025 - Current
Member Retention Specialist
AAA Northeast
03.2023 - 01.2025
Member Service Counselor
AAA Northeast
07.2021 - 03.2023
Sales Associate & Visual Merchandiser
Target
09.2020 - 08.2021
Character Performer/College Program
Walt Disney Resort Company
01.2020 - 03.2020
Entertainment Operations Assistant/College Program
Walt Disney Resort Company
01.2020 - 03.2020
Receptionist & Training Support Specialist
Marrakech
10.2018 - 01.2020
Customer Service & Sales Associate
Kohls
08.2015 - 05.2019
Bachelor of Science - Communications
Eastern Connecticut State University