MELANNIE ORELLANA
Boston,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Substitute Teacher
Boston Public Schools, BPS
09.2023 - Current
- Follow classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Prepare objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
- Document student progress and provided regular updates to parents.
Case Manager
Metro Housing Boston
06.2020 - 08.2023
- Provided direct support and short-term case management for assigned persons Served
- Ensured client satisfaction and assist them with issues/concerns related to their housing crisis
- Obtained resources and services as requested and/or needed to address clients’ needs including but not limited to housing applications, negotiation and mediation with property owners and utility companies
- Developed and implemented comprehensive case management plans to address client needs and goals.
Member Services Representative
Tufts Health Plan
07.2019 - 05.2021
- Managed large amounts of inbound and outbound calls in a timely manner
- Ensured customer satisfaction and assist them with issues/concerns related to their health
- Entered patient information into a customer information system
Office Assistant
Cartwright Law Offices
08.2018 - 06.2019
- Organized and maintained documents in paper or electronic filing systems
- Filed exhibits, appeals and other legal documents
- Keep clients updated on their potential, upcoming and pending cases
Sales Associate
Sears
04.2017 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Psychology
Salem State University
Salem, MA 08.2016 - 03.2020
Master of Science - Mental Health Counseling
Salem State University
Salem, MA 09.2022 - 05.2024
Skills
- Proficient in
- Microsoft Word, Powerpoint, and Excel
- Teamwork (cooperative, supportive)
- Data Entry
- Case Planning and Management
- Individualized Counseling
- Microsoft Outlook
- Customer Service
- Critical Thinking
- Microsoft Excel
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Substitute Teacher
Boston Public Schools, BPS
09.2023 - Current
Master of Science - Mental Health Counseling
Salem State University
09.2022 - 05.2024
Case Manager
Metro Housing Boston
06.2020 - 08.2023
Member Services Representative
Tufts Health Plan
07.2019 - 05.2021
Office Assistant
Cartwright Law Offices
08.2018 - 06.2019
Sales Associate
Sears
04.2017 - 06.2018
Bachelor of Arts - Psychology
Salem State University
08.2016 - 03.2020