Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MELANNIE ORELLANA

Boston,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Substitute Teacher

Boston Public Schools, BPS
09.2023 - Current
  • Follow classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Prepare objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
  • Document student progress and provided regular updates to parents.

Case Manager

Metro Housing Boston
06.2020 - 08.2023
  • Provided direct support and short-term case management for assigned persons Served
  • Ensured client satisfaction and assist them with issues/concerns related to their housing crisis
  • Obtained resources and services as requested and/or needed to address clients’ needs including but not limited to housing applications, negotiation and mediation with property owners and utility companies
  • Developed and implemented comprehensive case management plans to address client needs and goals.

Member Services Representative

Tufts Health Plan
07.2019 - 05.2021
  • Managed large amounts of inbound and outbound calls in a timely manner
  • Ensured customer satisfaction and assist them with issues/concerns related to their health
  • Entered patient information into a customer information system

Office Assistant

Cartwright Law Offices
08.2018 - 06.2019
  • Organized and maintained documents in paper or electronic filing systems
  • Filed exhibits, appeals and other legal documents
  • Keep clients updated on their potential, upcoming and pending cases

Sales Associate

Sears
04.2017 - 06.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Arts - Psychology

Salem State University
Salem, MA
08.2016 - 03.2020

Master of Science - Mental Health Counseling

Salem State University
Salem, MA
09.2022 - 05.2024

Skills

  • Proficient in
  • Microsoft Word, Powerpoint, and Excel
  • Teamwork (cooperative, supportive)
  • Data Entry
  • Case Planning and Management
  • Individualized Counseling
  • Microsoft Outlook
  • Customer Service
  • Critical Thinking
  • Microsoft Excel

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Substitute Teacher

Boston Public Schools, BPS
09.2023 - Current

Master of Science - Mental Health Counseling

Salem State University
09.2022 - 05.2024

Case Manager

Metro Housing Boston
06.2020 - 08.2023

Member Services Representative

Tufts Health Plan
07.2019 - 05.2021

Office Assistant

Cartwright Law Offices
08.2018 - 06.2019

Sales Associate

Sears
04.2017 - 06.2018

Bachelor of Arts - Psychology

Salem State University
08.2016 - 03.2020
MELANNIE ORELLANA