Don Belcourt
West Vancouver,Canada
Summary
Results-driven and dedicated Service Advisor seeking a position to fully leverage skills and abilities. Proven track record in managing customer inquiries, providing accurate advice, and ensuring customer satisfaction. Committed to delivering the best possible service by utilizing strong communication and problem-solving skills to exceed customer expectations.
Overview
25
25
years of professional experience
Work History
Service Advisor
Dueck Downtown GM
02.2024 - Current
- Performed Service advisor duties as required with a focus on customer service, retention and satisfaction.
Assistant Service Manager
Squamish Chrysler
04.2023 - 02.2024
- Company Overview: Squamish Chrysler, Squamish, BC
- Assist Fixed Operations in running small service dept. Including payroll, staff management, conflict resolution.
- Liaison between service dept and other departments.
- Co-ordinated material acquisition and shop equipment maintenance.
- Performed service advisor duties as well as dispatch for shop.
- Work closely with DSM to resolve difficult Warranty concerns.
- Squamish Chrysler, Squamish, BC
Service Advisor
Destination/Foundation Chrysler
01.2018 - 01.2023
- Company Overview: North Vancouver, BC
- Performed Service advisor duties as required with a focus on customer service, retention and satisfaction.
- Work closely with DSM to resolve difficult Warranty concerns.
- North Vancouver, BC
Service Advisor / Tower Operator, Dispatch
Jim Pattison Toyota
01.2005 - 01.2018
- Company Overview: North Vancouver, B.C
- Serving clients in a timely and effective manner, focused on satisfaction and retention.
- Working with Used Vehicle Dept to assess and have safety inspections done, recommend additional work along with price quotes and advice on saleability.
- Performed dispatch duties.
- Assess work orders and assign to most qualified technician for that job.
- Ensure workflow through shop is maintained at a reasonable and efficient pace.
- Advise Service Writers on additional time required, feasibility of promise times, and other areas of concern with regards to specific work orders.
- Working primarily with Reynolds and Reynolds as well as CDK.
- North Vancouver, B.C
Service Advisor
Regency GM
01.2003 - 01.2005
- Company Overview: North Vancouver, B.C.
- Serving clients in a timely and effective manner, focused on satisfaction and retention.
- North Vancouver, B.C.
Irrigation Service Technician
Harris Irrigation Ltd.
01.2000 - 01.2002
- Company Overview: Vancouver, B.C.
- Installing and service of in-ground Irrigation systems, troubleshooting and problem solving relating to systems and automatic control units.
- Vancouver, B.C.
Education
CORE ELECTRONICS/TELECOMMUNICATIONS PROGRAM -
Vancouver Community College
Vancouver, BCGrade 12 -
Langley Senior Secondary School
Skills
- Addressing customer concerns
- Team player mentality
- Strong work ethic
- Commitment to service quality
- Customer service
- Oversight of warranty claims process
- Skilled in technology use
- Cost estimation
- Vehicle assessment
- Timely service estimate preparation
Qualities And Attributes
- Occupational First Aid – Level 2
- Detail oriented self-starter that works well alone or as part of a team
- Flexible, reliable and motivated individual with a positive attitude, focused on customer satisfaction and retention.
- Computer literate (including hardware) with experience in Windows (95, 98x, 2000, NT, XP, and Windows 7, 8, 10, 11), Linux, Android and some iOS
- Experience in PBS, CDK, Reynolds & Reynolds, ADP
Timeline
Service Advisor
Dueck Downtown GM
02.2024 - Current
Assistant Service Manager
Squamish Chrysler
04.2023 - 02.2024
Service Advisor
Destination/Foundation Chrysler
01.2018 - 01.2023
Service Advisor / Tower Operator, Dispatch
Jim Pattison Toyota
01.2005 - 01.2018
Service Advisor
Regency GM
01.2003 - 01.2005
Irrigation Service Technician
Harris Irrigation Ltd.
01.2000 - 01.2002
Grade 12 -
Langley Senior Secondary School
CORE ELECTRONICS/TELECOMMUNICATIONS PROGRAM -
Vancouver Community College
Similar Profiles
Mohaiman Al JanabiMohaiman Al Janabi
Supervisor/Estimator/Planning Manager at Dueck GMSupervisor/Estimator/Planning Manager at Dueck GM
Yen-Wen (Water) ChenYen-Wen (Water) Chen
Finance Manager at Dueck GM RichmondFinance Manager at Dueck GM Richmond
Armun ThandiArmun Thandi
Lot Attendant at Dueck DowntownLot Attendant at Dueck Downtown
Tetiana LashkevychTetiana Lashkevych
Barista at BaristaBarista at Barista
Dakota MerrillDakota Merrill
Registered Fire Protection Technician at Fire Pro Fire ProtectionRegistered Fire Protection Technician at Fire Pro Fire Protection