- Electronics and Circuit Building
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Graphic Design
- Enjoy participating in sports for overall physical and mental well-being
- Community Cleanup
- Offering time and support to shelters for the homeless, women, and animals
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Web Development and Design
- Gym Workouts
- Auto Repair/Restoration
- Outdoor Recreation
- Volunteering
- Music
Don Cross
Portland,OR
Summary
I'm an energetic Customer Service Representative with 20+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
20
20
years of professional experience
Work History
Front Desk Sales Representative
Brock Ebikes
Milwaukie, Oregon
05.2024 - 02.2026
- Managed front desk operations, ensuring smooth customer bike check-in and check-out processes.
- Assisted customers with product inquiries, providing tailored recommendations to enhance satisfaction.
- Trained new staff on customer service protocols and sales techniques to improve performance.
- Implemented inventory management practices, optimizing stock levels and reducing discrepancies.
- Collaborated with team members to streamline workflows, enhancing overall operational efficiency.
- Utilized problem-solving skills to address unforeseen issues and implement solutions that benefited both the business and our customers.
- Improved financial accuracy with diligent cash handling, credit card processing, and invoice management tasks.
- Handled customer complaints professionally, resolving issues quickly to maintain positive customer relations.
Front Desk Agent (Seasonal Job)
University Place Hotel
Portland, Oregon
07.2022 - 02.2023
- Provide excellent service while contributing to the business needs of the hotel. This includes but is not limited to: checking guests in/out, answering phones, making reservations, responding to questions, working closely with other hotel and PSU departments.
- Detail-oriented and able to remain courteous and focused in a busy atmosphere.
- Ability to resolve conflict and to address guest needs in a professional and timely manner in busy, sometimes stressful circumstances.
- Must be confident in making direct eye contact, and present an open and friendly nature.
- Ability to clearly communicate effectively with a diverse customer base in person, in writing, by telephone or by email to include greeting customers, guests and visitors in a professional and welcoming manner, collecting payments, helping guests needing assistance, answering customer or public inquiries.
- Ability to write clear, complete and accurate routine reports and correspondence to provide information to supervisors and co-workers.
Union Carpenter
PNCI
Portland, Oregon
12.2017 - 07.2022
- Prepare the layout of the project.
- Estimate height, width, length, and other proportions.
- Select materials.
- Utilize chisels, planes, saws, drills, and sanders to repair and erect structures.
- Join materials with nails, screws, staples, or adhesives.
- Work on top of stilts, ladders, and the top beams of buildings.
- Work with prefabricated buildings.
- Build stairs, mantels, and furniture and install cabinets and molding.
- Remodel homes and businesses.
- Replace panes of glass, ceiling tiles, and doors.
- Install partitions, doors, and windows.
- Move and install machines.
Customer Service Representative and Technician
Mad Macs Of Oregon
Milwaukie, Oregon
10.2012 - 08.2017
- Converse with customers to determine details of equipment problems.
- Reassemble machines after making repairs or replacing parts.
- Travel to customers’ stores or offices to service machines or to provide emergency repair service.
- Reinstall software programs or adjust settings on existing software to fix machine malfunctions, customers concerning equipment operation, maintenance, or programming.
- Test new systems to ensure that they are in working order.
- Install and configure new equipment, including operating software or peripheral equipment.
- Maintain records of equipment maintenance work or repairs.
- Assemble machines according to specifications, using hand or power tools and measuring devices.
- Operate machines to test functioning of parts or mechanisms.
- Maintain parts inventories and order any additional parts needed for repairs.
- Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
- Complete repair bills, shop records, time cards, or expense reports.
Customer Service Representative and Technician
Mac-Pro Systems & Software
San Jose, California
02.2008 - 08.2012
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Customer Service and Bread Stocker (Overnight Shift)
Safeway
Santa Clara, California
05.2006 - 02.2008
- Requisition and store shipping materials and supplies to maintain inventory of stock.
- Answer customers’ questions about merchandise and advise customers on merchandise selection.
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
- Clean display cases, shelves, and aisles.
- Receive, open, unpack and issue sales floor merchandise.
Customer Service (Team Member)
Jamba Juice
Santa Clara, California
11.2005 - 04.2006
- Solicit sales of new or additional services or products.
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
- Store food in designated containers and storage areas to prevent spoilage.
- Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.
- Weigh or measure ingredients.
- Remove trash and clean kitchen garbage containers.
Education
Associate of Applied Science -
Portland Community College
Portland11.2017
Diploma - undefined
John Ehret High School
Marrero06.2004
Skills
- Decision Making - Expert
- Communication - Expert
- Ability to Work in a Team - Expert
- Adaptability - Expert
- Communication Skills - Expert
- Ability to Multitask - Expert
- Ability to Work Under Pressure - Expert
- Good time management - Expert
- Fast Learner - Expert
- Collaboration & Teamwork - Expert
- Computer Skills - Expert
- Customer Service - Expert
Websites
Interests
Timeline
Front Desk Sales Representative
Brock Ebikes
05.2024 - 02.2026
Front Desk Agent (Seasonal Job)
University Place Hotel
07.2022 - 02.2023
Union Carpenter
PNCI
12.2017 - 07.2022
Customer Service Representative and Technician
Mad Macs Of Oregon
10.2012 - 08.2017
Customer Service Representative and Technician
Mac-Pro Systems & Software
02.2008 - 08.2012
Customer Service and Bread Stocker (Overnight Shift)
Safeway
05.2006 - 02.2008
Customer Service (Team Member)
Jamba Juice
11.2005 - 04.2006
Diploma - undefined
John Ehret High School
Associate of Applied Science -
Portland Community College