Alessandro Spagnuolo
El Portal
Summary
I am a full-time student attending college at FIU and working towards a major in international business. My experiences have mainly involved hospitality services, and I am well suited in taking care of guests. I am passionate about learning new things, exploring opportunities, and focusing on growing big with my team. I look for ways to get involved with the things I like. I am a strong team worker, and I appreciate growing environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Sales Representative
Velocity Climbing
Miami
10.2024 - Current
- Attend people on entry, creating valuable connections with our current members or new guests.
- Give tours of our facility and on occasion private classes are tended to by our team.
- Work with management to come up with new ideas that will help strengthen our climbing culture and improve our services by listening to our clientele.
- Assisted customers with inquiries and climbing reservations, ensuring excellent service delivery.
- Managed front desk operations, including check-ins and equipment rentals, enhancing workflow efficiency.
- Processed payments and handled transactions accurately, reinforcing trust with customers.
- Increased customer loyalty by addressing concerns promptly and professionally.
Server
Vapiano
Miami
08.2023 - 02.2024
- Began working at Vapiano while it was relatively new in opening, where I helped the company grow along with the other staff members in the business.
- Gave ideas to better improve the service, took care of tables and hosted during short staff.
- Enhanced my skills in general hospitality including communication and teamwork.
- Delivered exceptional customer service in fast-paced dining environment.
- Processed food and drink orders accurately using POS system.
Beach/PoolBoy Attendant
Boucher Brothers
Saint Regis
12.2021 - 06.2022
- Worked between beach and pool where we took care of hotel guests with beach set up, organized and set up equipment throughout the day.
- Created connections with the guests.
- Provided exceptional customer service in high-volume beachside environment.
- Collaborated with team members to improve overall service quality and guest experience.
Food Runner/ Busser
Sins Gastro Bar
Miami Shores
02.2021 - 05.2021
- Assisted the waiters, helped prep in the kitchen, occasionally ran bar back, and ran the food.
- Delivered food promptly to tables, ensuring excellent customer service and satisfaction.
- Coordinated with kitchen staff to streamline order delivery process, improving efficiency.
- Collaborated with servers to ensure accurate order fulfillment and timely service.
Education
Associate's degree - International Business
Florida International University
Miami06.2022
High school diploma - undefined
Miami Beach Senior High School
Miami Beach06.2022
Skills
- Event Planning
- Collaboration
- Great communicator
- Can adapt quickly to work setting
- Organization
- Goal-oriented mindset
- Building rapport
- Up-selling techniques
- Appointment scheduling
- CRM software
Certification
- Marketing Training and Partnership License with Rene Lacad - 2025-06-10
- Excel Supply Chain Analysis - October 30 2025
- Excel Data Analysis: Forecasting - August 31 2025
- Excel What If Analysis - September 10 2025
LANGUAGES
English
Spanish - Working Knowledge
Italian - Working Knowledge
Timeline
Front Desk Sales Representative
Velocity Climbing
10.2024 - Current
Server
Vapiano
08.2023 - 02.2024
Beach/PoolBoy Attendant
Boucher Brothers
12.2021 - 06.2022
Food Runner/ Busser
Sins Gastro Bar
02.2021 - 05.2021
High school diploma - undefined
Miami Beach Senior High School
Associate's degree - International Business
Florida International University