Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Book Things
References
Timeline
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CHELSEA ENDERES

Kissimmee,FL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure the Publishing Assistant position. Ready to help team achieve company goals. Offering excellent communication, planning and prioritization skills demonstrated through 12 years of performance. Exceptional leadership skills with expertise in streamlining workflow to optimize strengths.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Front Desk Sales Representative

Club Pilates
06.2023 - Current


  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced customer satisfaction by providing exceptional front desk service and addressing guest inquiries in a timely manner.
  • Streamlined check-in and check-out processes for improved efficiency.
  • Maintained a clean and welcoming lobby area, enhancing overall guest experience upon arrival.
  • Handled guest complaints professionally, resolving issues quickly to maintain positive customer relations.
  • Developed rapport with repeat customers by remembering names and preferences for personalized service experiences.

Information Technology Consultant

MaxiReturn
05.2010 - Current
  • Led teams during go-live initiatives practice wide.
  • Assisted and supported all practice employees during the go-live process.
  • Tested electronic health record templates and documents.
  • Enabled seamless workflow transitions by conducting thorough user training on newly implemented software systems.
  • Facilitated effective communication between technical teams and clients, translating complex concepts into easily understood terms.
  • Identified, reported on and rectified when possible any issues during go-live.

LPN

RN Staffing Solutions
03.2011 - 03.2021
  • Collected and documented vital signs to track current patient conditions.
  • Advocated for residents at appointments and meetings.
  • Ordered supplies and medications for office and residents.
  • Established relationships with vendors and doctors to co-manage plans of care with residents themselves.
  • Performed office health record audits to identify Medicare compliance.
  • Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
  • Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
  • Demonstrated adaptability in working with diverse patient populations across various healthcare settings.

Receptionist

Bid-a-wee Animal Hospital
08.2016 - 02.2017
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined appointment scheduling for improved efficiency and increased client retention.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Prepared and sent financial statements to support bookkeeping functions
  • Compiled physical and digital documents, charts and reports to meet business and patient needs
  • Informed patients of financial responsibilities prior to rendering services.
  • Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.

Education

Some College (No Degree) -

College Of Staten Island Of The City University Of New York
Staten Island, NY

High School Diploma -

Curtis High School
Staten Island, NY
06.2009

Skills

  • Multi-Tasking and Prioritization
  • CRM software familiarity
  • Client relations
  • Membership Sales
  • Charting and Clinical Documentation Organization and Efficiency
  • Scheduling
  • MS Office Proficiency
  • Staff Management
  • Office Supply Ordering
  • Customer and Client Relations
  • Infection Control

Affiliations

  • Pilates
  • Backyard Gardening
  • DIYing whatever I can

Certification

Licensed Practical Nurse

Certified Nursing Assistant

Book Things

A Favorite: The Overstory By Richard Powers

Last Finished : The Guest List By Lucy Foley

Current Read: Iron Flame By Rebecca Yarros

References

References available upon request.

Timeline

Front Desk Sales Representative

Club Pilates
06.2023 - Current

Receptionist

Bid-a-wee Animal Hospital
08.2016 - 02.2017

LPN

RN Staffing Solutions
03.2011 - 03.2021

Information Technology Consultant

MaxiReturn
05.2010 - Current

Some College (No Degree) -

College Of Staten Island Of The City University Of New York

High School Diploma -

Curtis High School

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CHELSEA ENDERES