Sophia Eastman
Indianapolis,USA
Summary
Hi! My name is Sophie, and I'm 20 years old. I've had a lot of experience mostly in the food service industry. I'm hardworking, reliable, and outgoing; so customer service has always been something I specialize in. My extensive background in performing arts during school has increased my leadership skills, time-management, and interpersonal skills. I'm able to handle customer inquiries and complaints effectively, and maintain a positive relationship between customers and staff. I strive to continue developing my skills and experience, and am ready to bring a positive attitude and commitment to any job I'm employed in.
Overview
4
4
years of professional experience
Work History
Front Desk Sales Representative
StretchLab
Indianapolis, IN
01.2025 - Current
- Assisted in booking existing members and getting new leads started with their first stretches.
- Calling members and potential prospects to gauge interest levels and to introduce them to our services, along with schedule out active members with no bookings.
- Restocked cleaning supplies and maintained cleanliness throughout the building including bathrooms, floors, and Normatec attachments.
- Assisted clients in and out of Normatec therapy.
- Maintained good relations with clients and staff and resolved issues efficiently.
Barista
2 Cups a Day Cafe
Indianapolis, IN
07.2023 - Current
- Created artisanal beverages and provided excellent customer service, ensuring customer satisfaction.
- Managed inventory, maintained a clean environment, and contributed to a positive cafe and office atmosphere.
- Trained students and new employees to make all espresso drinks and smoothies, along with traditional shop maintenance and cleanliness standards.
- Precisely measured ingredients for consistent drink quality. Operated and maintained espresso machines, grinders, and other equipment with meticulous care.
Cold Line Service Worker
Freddy's Frozen Custard and Steakburgers
Fishers, IN
11.2023 - 05.2024
- Prepared frozen custard treats, ensuring top-notch quality. Maintained cleanliness standards and kept up with the flow of customers during peak hours.
- Took orders in the front and in the drive thru, maintained a fast-paced and positive demeanor, ensuring each customer's satisfaction.
Cashier
Dairy Queen
Indianapolis, IN
05.2021 - 03.2022
- Provided exceptional customer service, and made sure each order was correct and handed out in a timely manner.
- Operated the front counter and drive thru, maintained a clean environment both behind the counter and on the service floor.
Education
High School Diploma -
Warren Central High School
Indianapolis, Indiana06.2023
Skills
- Customer Engagement
- Inventory Management
- Quality Control
- Team Training
- Problem Solving
- Strong interpersonal skills
- Multi-tasking
- Barista Skills
- Leadership
- Customer Service
- Appointment scheduling
Timeline
Front Desk Sales Representative
StretchLab
01.2025 - Current
Cold Line Service Worker
Freddy's Frozen Custard and Steakburgers
11.2023 - 05.2024
Barista
2 Cups a Day Cafe
07.2023 - Current
Cashier
Dairy Queen
05.2021 - 03.2022
High School Diploma -
Warren Central High School