Sophia Eastman
Indianapolis,USA
Summary
Hi! My name is Sophie, and I'm 20 years old. I've had a lot of experience mostly in the food service industry. I'm hardworking, reliable, and outgoing; so customer service has always been something I specialize in. My extensive background in performing arts during school has increased my leadership skills, time-management, and interpersonal skills. I'm able to handle customer inquiries and complaints effectively, and maintain a positive relationship between customers and staff. I strive to continue developing my skills and experience, and am ready to bring a positive attitude and commitment to any job I'm employed in.
Overview
4
4
years of professional experience
Work History
Front Desk Sales Representative
StretchLab
01.2025 - Current
- Assisted in booking existing members and getting new leads started with their first stretches.
- Calling members and potential prospects to gauge interest levels and to introduce them to our services, along with schedule out active members with no bookings.
- Restocked cleaning supplies and maintained cleanliness throughout the building including bathrooms, floors, and Normatec attachments.
- Assisted clients in and out of Normatec therapy.
- Maintained good relations with clients and staff and resolved issues efficiently.
Barista
2 Cups a Day Cafe
07.2023 - Current
- Created artisanal beverages and provided excellent customer service, ensuring customer satisfaction.
- Managed inventory, maintained a clean environment, and contributed to a positive cafe and office atmosphere.
- Trained students and new employees to make all espresso drinks and smoothies, along with traditional shop maintenance and cleanliness standards.
- Precisely measured ingredients for consistent drink quality. Operated and maintained espresso machines, grinders, and other equipment with meticulous care.
Cold Line Service Worker
Freddy's Frozen Custard and Steakburgers
11.2023 - 05.2024
- Prepared frozen custard treats, ensuring top-notch quality. Maintained cleanliness standards and kept up with the flow of customers during peak hours.
- Took orders in the front and in the drive thru, maintained a fast-paced and positive demeanor, ensuring each customer's satisfaction.
Cashier
Dairy Queen
05.2021 - 03.2022
- Provided exceptional customer service, and made sure each order was correct and handed out in a timely manner.
- Operated the front counter and drive thru, maintained a clean environment both behind the counter and on the service floor.
Education
High School Diploma -
Warren Central High School
Indianapolis, Indiana06.2023
Skills
- Customer Engagement
- Inventory Management
- Quality Control
- Team Training
- Problem Solving
- Strong interpersonal skills
- Multi-tasking
- Barista Skills
- Leadership
- Customer Service
- Appointment scheduling
Timeline
Front Desk Sales Representative
StretchLab
01.2025 - Current
Cold Line Service Worker
Freddy's Frozen Custard and Steakburgers
11.2023 - 05.2024
Barista
2 Cups a Day Cafe
07.2023 - Current
Cashier
Dairy Queen
05.2021 - 03.2022
High School Diploma -
Warren Central High School
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