Anthony Gonzalez
Seattle ,WA
Summary
Proven achiever with a solid background in sales and customer service, notably as a B2B Account Manager at Ram Mounts. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
9
9
years of professional experience
Work History
Front Desk Sales Representative
Golf Shack
04.2023 - Current
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
B2B Account Manager
Ram Mounts
09.2019 - 10.2023
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Restaurant Bar Manager
Suite Lounge
01.2016 - 01.2019
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Reduced inventory costs by evaluating and streamlining vendor selection process.
- Generated higher ticket averages by training all FOH employees on suggestive upselling techniques.
- Increased sales annually by creating and implementing marketing plans, menus, specials and promotions.
Skills
- Building rapport
- Appointment Scheduling
- Building Relationships
- Goal-Oriented
- Guest Relations
Timeline
Front Desk Sales Representative
Golf Shack
04.2023 - Current
B2B Account Manager
Ram Mounts
09.2019 - 10.2023
Restaurant Bar Manager
Suite Lounge
01.2016 - 01.2019