Don Fields
Austin
Summary
Driven by a passion for teamwork and continuous learning, I significantly enhanced security and reduced risk exposure at Nordstroms Department Store. My expertise in surveillance and asset protection, coupled with my ability to foster interdepartmental communication, led to a notable decrease in theft incidents, showcasing my hard and soft skills in a challenging environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Asset Protection Agent
Nordstroms Department Store
05.2024 - 11.2024
- Monitored inventory control systems, identifying discrepancies and rectifying them promptly to minimize losses.
- Mentored and coached store employees on safety techniques and rules.
- Maintained accurate records of all asset protection activities, including investigations, audits, and incident reports for easy reference during external reviews or legal proceedings.
- Analyzed incident reports to identify trends and develop targeted strategies for mitigating future risks.
- Implemented targeted action plans to address high-risk areas within the store, resulting in a decrease in overall risk exposure.
- Enhanced store security by conducting regular audits and inspections.
- Provided timely updates on significant events or issues affecting assets through clear and concise reporting methods.
- Developed comprehensive emergency response plans to handle various crisis situations efficiently while minimizing potential damage or loss.
- Ensured compliance with local laws and regulations pertaining to workplace health and safety standards as well as industry-specific guidelines.
- Conducted thorough investigations into employee theft, resulting in appropriate disciplinary actions.
- Improved interdepartmental communication by fostering strong relationships between asset protection and store operations teams.
- Streamlined surveillance processes, optimizing the use of CCTV cameras and other security equipment for better coverage.
- Evaluated effectiveness of existing security protocols regularly so adjustments can be made when necessary.
- Prevented company asset loss through surveillance, employee package checks, trash checks and enforcement of civil and criminal laws pertaining to retail security.
- Facilitated training sessions for new hires on company policies and procedures related to asset protection and safety measures.
- Empowered team members by providing ongoing coaching and support on best practices in asset protection techniques.
- Helped create ideal atmosphere for diverse workforce and customer base.
- Responded to customers and diffused escalated situations to maintain security and top customer service delivery.
- Reviewed and recommended improvements to current policies and procedures related to asset protection, ensuring a proactive approach to mitigating risks.
- Maintained safe environment for customers and store employees by monitoring and correcting safety concerns and guiding customer traffic.
- Responded quickly to any potential breaches in security, minimizing the impact of loss or damage.
- Collaborated with store management for improved loss prevention measures, leading to reduced theft incidents.
- Wrote reports outlining activities and results.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Patrolled store departments to check for suspicious activities.
- Checked CCTV for evidence of shoplifting.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Wrote reports for internal and external crime, burglary, or theft.
- Kept patrons and employees safe and from criminal activity.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
Education
Photography & Film - Digital Communications And Multimedia
Phoenix High School
Atlanta, GA05.2002
Skills
Teamwork is at my core values
I love to grow
I love to learn
Certification
Team building, customer service awards,
Timeline
Asset Protection Agent
Nordstroms Department Store
05.2024 - 11.2024
Photography & Film - Digital Communications And Multimedia
Phoenix High School
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