Don Graves
Chandler,AZ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Talented Professional with over 30 years of experience and successful career in Customer Service/Sales/Marketing roles. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients.
Overview
25
25
years of professional experience
Work History
Veterinary Care Coordinator
Lap of Love Veterinary Hospice LLC
Lutz, Florida
07.2023 - Current
- Scheduled appointments for clients with appropriate medical specialists.
- Conducted initial assessments and evaluations of patient's needs.
- Educated clients on available resources and services within their communities.
- Helped families select proper appointment types based on assessment findings.
- Maintained accurate client records in accordance with agency policies and procedures.
- Provided emotional support to pet parents dealing with difficult health issues.
- Communicated with pet families with compassion while keeping medical information private.
- Explained policies, procedures and services to families.
- Assessed need for additional staff, equipment and services based on pet needs, based on their size.
- Helped guide pet families to navigate the path of saying goodbye to the furry loved ones, with the utmost compassion and empathy, and helping to get them to give themselves the grace to make the difficult decisions to say goodbye.
President/CEO/Founder/Owner
Amazing Graves, Inc.
Chandler, AZ
07.2017 - Current
- Created business process flows to identify opportunities for improvement.
- Generated and implemented business strategies to increase revenue while executing operational base development.
Owner/Founder
Sooner-4-You
Chandler, AZ
01.2013 - 05.2017
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Led startup and creation of operational procedures and workflow planning.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Managed sales presentations to promote product and brand benefits.
- Resolved issues quickly through meticulous research and quick decision-making.
- Determined pricing for products or services based on costs and competition.
- Improved company's quality and productivity by streamlining systems and processes.
Pupil Transportation Professional
Chandler Unified School District
Chandler, Arizona
06.2010 - 01.2013
- Responsible for Safe Transportation of Students of all age levels.
Sales Account Sr Executive
Insight Direct
Tempe, AZ
09.2000 - 07.2005
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Coordinated work across departments to keep teams on track with company goals.
- Developed and executed strategic business plan to attain assigned metrics.
- Integrated marketing and sales strategies with business development and operational leadership plans.
- Created business process flows to identify opportunities for improvement.
- Traveled to trade shows and client meetings to promote company brand.
- Generated and implemented business strategies to increase revenue while executing operational base development.
- Implemented best practices to strengthen internal systems and spearhead proactive change.
- Developed and managed brand identity in new market launches.
- Managed all aspects of Sales & Customer Service for inbound and outbound team.
Education
High School Diploma -
Nathan Hale High School
Tulsa, OK05.1980
Some College (No Degree) -
Tulsa Community College
Tulsa, OKSkills
- Leadership Team Building
- Organizational Leadership
- Problem Anticipation and Resolution
- Focus and Follow-Through
- Decision Making
- Originality and Creativity
- Team Leadership
- Customer Service Management
Timeline
Veterinary Care Coordinator
Lap of Love Veterinary Hospice LLC
07.2023 - Current
President/CEO/Founder/Owner
Amazing Graves, Inc.
07.2017 - Current
Owner/Founder
Sooner-4-You
01.2013 - 05.2017
Pupil Transportation Professional
Chandler Unified School District
06.2010 - 01.2013
Sales Account Sr Executive
Insight Direct
09.2000 - 07.2005
High School Diploma -
Nathan Hale High School
Some College (No Degree) -
Tulsa Community College