Don Johnson
Virginia Beach,VA
Summary
Experienced customer relations representative with a proven track record in various high end service-oriented environments. Known for professionalism, friendliness, and outstanding customer service and sales prowess. Possesses a strong desire for in-depth product knowledge and attention to detail. A diligent worker that adapts at thriving in fast-paced environments, ensuring seamless processing through meticulous machinery. Proficient in troubleshooting, showcasing strong organizational abilities and teamwork. Seeking a full-time role that capitalizes on interpersonal skills, exceptional time management, and problem-solving capabilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mailroom Coordinator
Conduent Business Services
09.2022 - Current
- Streamlined mailroom operations by implementing an efficient sorting and distribution system.
- Enhanced productivity by maintaining a well-organized mailroom and accurate tracking of packages.
- Ensured timely distribution of interoffice correspondence by establishing daily mail rounds.
- Facilitated communication between departments by promptly addressing inquiries and concerns related to mail services.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation and compliance with company procedures.
Client Services Manager
Johnson's BBQ
12.2016 - Current
- Responsible for operating cooking equipment, preparing food, mixing ingredients, ensuring food quality, maintaining food preparation areas clean, collecting payment from customers, and serving orders.
- Established performance and service goals and held associates accountable for individual performance.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
Benefits Administrator
Xerox
09.2021 - 01.2023
- managing and distributing various types of benefits, such as health insurance, retirement plans, and other employee perks of the client(s) serviced.
- ensures that eligible employees receive their benefits in a timely manner and assists with any related inquiries or issues.
Cashier/Customer Service/Cook/Stocker/Dishwasher
Olive Garden
04.2021 - 09.2021
- Responsible for implementing great customer feedback, operating cooking and high maintenance dishwashing equipment, ensuring consumer quality and leading team member coordination
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Food Runner/Cashier
Topgolf
12.2018 - 11.2019
- Responsibilities include Delivering food orders from the kitchen to customers' tables rapidly and accurately
- Acting as the point of contact between Front of the House and Back of the House staff
- Communicating food orders to chefs, paying attention to priorities (e.g
- Food allergies) While also collecting payment from customers, and serving orders.
IT Intern
City of Virginia Beach
06.2018 - 08.2018
- Responsibility included network management, software development and database administration
- I also provided technical support to a business or an organization's employees and train non-technical workers on the business's information systems
- Assisted IT team members by crafting project research material for implementation.
Education
2 Years - Law
Regent University
Virginia Beach, VA08.2024
Advanced High School Diploma -
Tallwood High School
Virginia Beach, VA08.2019
Film & Television Production - Radio And Television
Virginia Beach Technical And Career Education Center
Virginia Beach, VA08.2019
Skills
- Cleaning and Sanitizing
- Inventory Stocking
- Problem Solving
- Detail-Oriented
- Customer Relations
- Complaint Resolution
- Customer Transactions
- Payment Processing
- Team Collaboration
- Workplace Safety
- Shipping and receiving
- Filing systems
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- Certified Abode Creative User
- Certified Work Place Readiness
Timeline
Mailroom Coordinator
Conduent Business Services
09.2022 - Current
Benefits Administrator
Xerox
09.2021 - 01.2023
Cashier/Customer Service/Cook/Stocker/Dishwasher
Olive Garden
04.2021 - 09.2021
Food Runner/Cashier
Topgolf
12.2018 - 11.2019
IT Intern
City of Virginia Beach
06.2018 - 08.2018
Client Services Manager
Johnson's BBQ
12.2016 - Current
2 Years - Law
Regent University
Advanced High School Diploma -
Tallwood High School
Film & Television Production - Radio And Television
Virginia Beach Technical And Career Education Center