Don Johnson
Greer,South Carolina
Summary
Proven leader with extensive experience as Store Manager at PetSmart, adept in inventory and cash control, and fostering strong customer relations. Excelled in multitasking and team leadership, successfully mentoring 7 managers in 6 years. Skilled in driving sales and minimizing shrinkage, showcasing a blend of strategic problem-solving and dynamic team building. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
31
31
years of professional experience
Work History
Store Manager
PetSmart
Greenville, SC
11.2010 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed over 60+ store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Staples
Greenville, SC
03.2004 - 11.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Store Manager
Hobby Lobby
Greenville, SC
05.1999 - 02.2004
- Managed inventory control, cash control, and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Manager
BiLo Foods
Greenville, SC
10.1993 - 04.1999
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Associate Of Applied Business - Business Administration And Management
Corning Community College
Corning, NYSkills
- Managed $6-$8 million yearly revenue stores
- Multiple store supervisor, oversaw 8 stores as a supervisor
- Problem-Solving, stores with 25 - 80 associates
- Customer Relations
- Multitasking and Organization
- Training and mentoring Hired and trained 7 outside hires to store manager in the last 6 years
- Team leadership and coaching
- Team Building and Leadership
- Inventory Tracking and Management
Timeline
Store Manager
PetSmart
11.2010 - 07.2024
Store Manager
Staples
03.2004 - 11.2010
Store Manager
Hobby Lobby
05.1999 - 02.2004
Store Manager
BiLo Foods
10.1993 - 04.1999
Associate Of Applied Business - Business Administration And Management
Corning Community College