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William J. Schwertfeger
Knoxville,TN
Summary
25 years of diverse experience in construction sales, property management, and franchise ownership. Possess strong organizational and communication skills with proven ability to work effectively with all levels of personnel.
Experienced with managing franchise operations, ensuring seamless business execution. Utilizes strategic planning to optimize performance and drive profitability. Track record of fostering team collaboration and maintaining high standards of customer service.
Overview
31
31
years of professional experience
Work History
Franchise Owner
UNITS Moving and Portable Storage
Knoxville, TN
06.2023 - Current
- Implemented cost-effective cleaning solutions, enhancing service delivery and customer satisfaction.
- Established and maintained strong relationships with clients, driving repeat business and referrals.
- Conducted regular audits of service quality, identifying areas for improvement and implementing corrective actions.
- Led community outreach initiatives to promote services and enhance company reputation in the area.
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
Owner
Trimlight Indianapolis
Fishers, IN
10.2020 - Current
- Oversaw daily operations, ensuring quality standards and compliance with safety regulations.
- Managed staff recruitment, training, and performance evaluations to build a skilled team.
- Implemented cost-effective olutions, enhancing service delivery and customer satisfaction.
- Streamlined inventory management processes, reducing waste and optimizing resource allocation.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Developed marketing strategies that increased brand visibility within the local market.
Franchise Owner
The Cleaning Authority
Indianapolis, IN
12.2015 - 10.2020
General Manager
Sunrise Commercial Construction
Rockford, IL
02.2013 - 12.2015
Construction Manager
Heritage Harbor
Ottawa, IL
03.2012 - 02.2013
General Manager
A1 Properties
Westmont, IL
02.2010 - 03.2012
Project Sales Manager
Miller Builders, Inc.
South Bend, IN
08.2003 - 02.2010
Operations Manager
Big C Lumber
Granger, IN
05.1995 - 08.2003
Education
Associate of Applied Science - Management
12.2013
Real Estate License - undefined
01.2010
Skills
- Franchise Ownership
- Purchased new territory with zero employees in NE Indianapolis
- Built office from zero revenue in 2015 with steady growth to over $2M in revenue in 2019
- Successfully sold business in October of 2020
- Cultivated a team that included three managers and forty hourly employees
- Consistently earned highest marks with Franchise in growth
- Sales / Project Management
- Identified and acquired a land development project valued over $7M, managed the project to completion of sales of 20 lakefront home sites
- New home selling ability that lead to sales growth over $5 million in record year Consistent sales of homes in the $150-500K price range over 6 year period
- Increased starting occupancy level of storage facility from under 60% to consistently above 95% within twelve months and steady for three years
- Assertive self-starter that converted over 75% of model home leads into new build contracts
- Ability to work independently and manage entire construction process from initial client contact to handing keys at closing table, closed over 90 new builds
- Increased all sales levels of storage business including inventory sales and truck rental program by 150%
- Property management experience including management of subdivisions and 12 rental properties
- Customer Service / Operations
- Managed operations, to include fleet of delivery vehicles and 20 employees, of company with over $3M in yearly revenue
- Manage payroll, repair and maintenance, expense budgets, and P&L statements of company with over $3M in yearly revenue
- Designed delinquent tenant process, reducing delinquency rates by 30% and improved customer retention
- Experience with building permit acquisition and knowledge of building codes and construction techniques
- Extensive construction product knowledge in commercial and residential construction projects and land infrastructure
- Computer skill-level using popular business applications including Microsoft Office programs, multiple Storage software programs, Sage Master Builder, and Outlook applications
- Possess working knowledge of all projects plan, specifications, owner contract, subcontracts, purchase orders, daily correspondence, shop drawings, submittals and all other construction project related documents
- Ability to develop and maintain accurate project files and accurately communicate information with all levels
- Brand compliance
- Franchise relations
- Operations management
- Small business operations
- Verbal and written communication
- Relationship building
- Customer relations
- Project estimating
- Staff management
- Strategic planning
- Sales strategy development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Work Preference
Work Type
Full TimeContract WorkPart TimeLocation Preference
On-SiteHybridImportant To Me
Company CultureTimeline
Franchise Owner - UNITS Moving and Portable Storage
06.2023 - Current
Owner - Trimlight Indianapolis
10.2020 - Current
Franchise Owner - The Cleaning Authority
12.2015 - 10.2020
General Manager - Sunrise Commercial Construction
02.2013 - 12.2015
Construction Manager - Heritage Harbor
03.2012 - 02.2013
General Manager - A1 Properties
02.2010 - 03.2012
Project Sales Manager - Miller Builders, Inc.
08.2003 - 02.2010
Operations Manager - Big C Lumber
05.1995 - 08.2003
State of Indiana - Real Estate License,
College of Dupage - Associate of Applied Science, Management