Asana
Region Operations Manager
Planet Fitness Bravo Fit
09.2019 - 12.2024
Hi, I’m
Joy Jones
Project Manager
City of Los Angeles,CA
Timeline
Co-Manager
Walmart Supercenter
12.2012 - 04.2018
Store Director
Toys R Us
09.2008 - 01.2011
District Manager
Old Navy
02.2007 - 01.2008
Store Team Leader
Target
06.2004 - 12.2006
University of Southern California
Bachelor of Arts from Communications
Summary
I am a Project Manager and Region Operations Manager with 10 years of experience helping my employer run profitable businesses that drive Results. My Strength is leading and developing great teams. I find it incredibly rewarding to troubleshoot challenges, pin point their origin and implement lasting fixes. I am passionate about creating a collaborative environment where I can leverage my experience and empower others to achieve project success in career growth. I am drawn to workplaces that prioritize teamwork, mutual support, and a shared commitment to success. I am eager to contribute to a workplace where everyone feels welcomed, respected, and empowered to share their ideas.
Education
University of Southern CaliforniaLos Angeles, CA
Bachelor of Arts from Communications
06-2005
University Overview
- Google Certification
- Agile Project Management
- Project Execution Running the project
- Foundation of Project Management
- Project Initiation: Starting a Successful Project
- Project Planning: Putting it all Together
- Certification Link: https://www.linkedin.com/in/joy-jones-a103034/details/certifications/
Skills
- Process Improvement
- Project Scope and Planning
- Contract Management
- Budget and Cost Analysis
- Stakeholder Communication
- Risk Planning
- Team Management
Overview
1
Certificate
21
years of professional experience
Work History
Planet Fitness Bravo Fit
Region Operations Manager
09.2019 - 12.2024
Job overview
- Responsible for Planet Fitness locations in a geographic region to include top line sales revenue, bottom line profitability, manage all budgets, sales, payroll, and expense
- Identify potential operational and financial deficiencies through KPI targets for clubs
- Ensure all operations, HR and marketing processes, initiatives are fully executed
- Hire all salaried management positions, provide training and development for promotion within the company, administer corrective actions when necessary, and termination.
Walmart Supercenter
Co-Manager
12.2012 - 04.2018
Job overview
- Responsible for sales volume +95 million accountable for overall operation of the store
- Trained all salaried managers in market on Customer service, financial literacy, and judgment
- Program manager of District pilot program Women in Retail to develop top talent in market
- Honored Associate Engagement Champion for highest improvement in associate relations in the district
- Awarded market champion of compliance for a leader on the move
Toys R Us
Store Director
09.2008 - 01.2011
Job overview
- Responsible for sales volume of 13 Million
- As store director I am responsible for the overall operations of the business
- Provide laser focus on the daily metric, store profitability, and achieve sales results
- Train, Hire, Motivate, and provide clear coaching conversations when necessary
- Mom and child are the heart of everything we do to make an outstanding customer experience possible
- Awarded best customer loyalty results for district for 2009
- Top 25 store in the Region for Black Friday Sales performance
- Recognized for having the highest Store contribution for 2009
- On track for 2010 to achieve the highest sales gain to last year
Old Navy
District Manager
02.2007 - 01.2008
Job overview
- Responsible for sales volume of 73 million over 12 stores in the state of Oregon
- The district manager exercises independent judgment and discretion in developing and articulation strategies to drive the entire districts business
- Motivates and inspires leadership team to provide excellence in both merchandise presentation and a customer experience perspective
- I provide leadership and direction to each GM to create an environment that ensures customer satisfaction, maximum productivity and profitability to translating and implementing corporate and brand developed business plans
- Additionally, I lead with passion and integrity for old navy
- Achieved highest credit card share penetration in the region and ranked 15th in the company
- Awarded best inventory controls in the company for 2007 at a .50 District performance
- Successfully ran the talent assessment process for the region for 2007 resulting in 3 internal promotes
Target
Store Team Leader
06.2004 - 12.2006
Job overview
- Responsible sales of 30 million for leading the store team in achieving sales goals and maintaining budget controls
- Drive the effectiveness of store teams, maintain high customer service and build team morale
- Recruited, hired, trained, provided on-the-job support and counseling and coaching store leadership
- Coordinated the general merchandising, operations that delivered a positive experience throughout a clean, fully stocked store with fast, fun and friendly service
- Achieved Golden Contribution one of only 300 stores in the company: a combination of achieving sales, expenses, payroll, profit contribution, and margin
- Received recognition for maintaining outstanding payroll and overtime controls
- Consistently improved gross margin over previous year
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Certified Project Manager, Google - May 2025
- Certified PMP, Project Management Institute - August 2025
Software
Jira
Monday
Smartsheet
Microsoft Word, Excel, Power Point
Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
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