Ackers Joe
Marietta,IL
Summary
Experienced dealership operations leader with expertise in multi-location service and parts management, team development, and process improvement, driving customer satisfaction, staffing stability, and efficient daily performance across four locations.
Overview
20
20
years of professional experience
Work History
Region Operations Manager
Heritage Tractor
Cathage, IL
07.2021 - Current
- Support daily dealership operations across heritage tractor service and parts teams for 4 locations.
- Manage 8 direct reports and 72 indirect reports.
- Carry out parts and service strategies and processes to support internal and external customer satisfaction.
- Provide leadership through recruitment of skilled aftermarket employees, maintain staffing levels, and support retention needed for customer and company success.
- Drove timely and efficient execution through Parts / Service Managers on training requirements, applicable performance metrics, and administrative tasks assigned such as safety, facility, and fleet management.
Service Manager
Martin Tractor / Heritage Tractor
Macomb , IL
10.2013 - 07.2021
- Lead a highly efficient service department and consistently hit budgeted revenue.
- Managed Martin Tractor service department workflow and technician schedules.
- Coordinated repair orders, estimates, and customer approvals.
- Assigned service calls to field technicians and shop technicians.
- Communicated with customers about equipment service needs and timelines.
- Built positive working relationships with customers, coworkers, and other dealership departments.
- Reviewed warranty claims and manufacturer repair documentation.
Service Manager
TruGreen
Peoria , IL
02.2007 - 10.2013
- Supervised a team of technicians to ensure service goals are met.
- Handled all complaints from customers or employees and addressed in a prompt manner.
- Coached and developed lawn specialists and trainees.
- Scheduled daily routes for lawn specialist.
- Maintained DOT regulations and ensured all proper licensing required.
- Ensured a safe workplace while maintaining accurate OSHA, IDOA,EPA records.
- Tracked inventory levels and processed orders to maintain stock availability.
Education
High School Diploma -
Bushnell Prairie City High
Bushnell05-2001
Skills
- Dealer management systems
- Parts operations
- Inventory control
- Parts inventory
- Dealership management
- Service dispatch
- Customer management
- Problem solving
Military
- MOS: 13B E-5 Sergeant
- Lead Combat Team in support of Operation Iraqi Freedom
- Provided area, convoy, and check point security.
- Awarded: Army Commendation Medal, Combat Action Badge, Army Good Conduct Metal, National Defense Service Medal, Armed forces Reserve Medal, Global War on Terrorism Expeditionary Medal
Custom Section 2
- Jim Haynes - CEO Martin Tractor - 309-335-3189
- John Winston - COO Martin Tractor - 309-337-4480
- Josh Brown - HR Direct Martin Tractor - 309-413-2136
Timeline
Region Operations Manager
Heritage Tractor
07.2021 - Current
Service Manager
Martin Tractor / Heritage Tractor
10.2013 - 07.2021
Service Manager
TruGreen
02.2007 - 10.2013
High School Diploma -
Bushnell Prairie City High