Don Kinsman

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
• Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.
• Improved customer satisfaction by implementing streamlined service processes and staff training programs.
• Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
• Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
• Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
• Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
• Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
• Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.

Over seeing all aspects of the service department