Don Laucella
Santa Barbara,CA
Summary
I THINK I SAID IT ALL IN THE LAST SECTION EVERY JOB IVE HAD FOR PAST 20 YEARS WAS ROUTE RELATED AND CUSTOMER SERVICE ORIENTATED.PIECE WORK HAS BEEN MY FAVORITE EMPLOYMENT. MOVING JOB TO JOB WAS THE WAY FOR AS BEING IN SAME SPOT DAY IN AND DAY OUT WAS DIFFICULT TO DO DAILY.IM CONFIDENT IN M ABILITIES AND EFFICENT PLANNING AND DELIVERY SKILLS .EVEN MORE SO WHEN IT COMES TO CUSTOMER SERVICE AND ABILITY TO CONFIDENTLY PROVIDE A EXCELLENT EXPIERENCE FOR THE CLIENT DURING ENCOUNTERS.I BELIEVE I CAN BRING ADDITIONAL SERVICES TO THE MOMENT IF ALLOWED TO PROMOTE NEW SERVICES AND SPECIAL PROMOTIONS WHEN DOING DELIVERIES OR TO ENSURE RETURN CUSTOMERS ONCE EXPIERENCE OR PROFESSIONALISM AND TOP QAULITY OF PRODUCTS.I SAID IT ALL IN THE LAST SECTION EVERY JOB IVE HAD FOR PAST 20 YEARS WAS ROUTE RELATED AND CUSTOMER SERVICE ORIENTATED.PIECE WORK HAS BEEN MY FAVORITE EMPLOYMENT. MOVING JOB TO JOB WAS THE WAY FOR AS BEING IN SAME SPOT DAY IN AND DAY OUT WAS DIFFICULT TO DO DAILY.IM CONFIDENT IN MY ABILITIES AND EFFICENT PLANNING AND DELIVERY SKILLS .EVEN MORE SO WHEN IT COMES TO CUSTOMER SERVICE AND ABILITY TO CONFIDENTLY PROVIDE A EXCELLENT EXPIERENCE FOR THE CLIENT DURING ENCOUNTERS.I BELIEVE I CAN BRING ADDITIONAL SERVICES TO THE MOMENT IF ALLOWED TO PROMOTE NEW SERVICES AND SPECIAL PROMOTIONS WHEN DOING DELIVERIES OR TO ENSURE RETURN CUSTOMERS ONCE EXPIERENCE OR PROFESSIONALISM AND TOP QAULITY OF PRODUCTS.
Overview
21
21
years of professional experience
Work History
Insurance Property & Casualty Surveyor
Davies Group Risk Assessments
01.2024 - Current
- do reports on all dwellings on property and take photos from different angles of risk {home} from front ,rear and other needed angles showing hazards and safety concerns around insured property items for accurate adjustments to a policy prior to renewals,new policy assessments .note additional request listed on ticket {work order} for each survey assigned to me.
- Increased client satisfaction by providing exceptional customer service and addressing claims inquiries promptly.
- Reduced claim processing time through meticulous attention to detail when evaluating documentation
- Enhanced company''s reputation for excellence by consistently delivering accurate policy information and ensuring timely renewals.
- Analyzed risk factors to recommend appropriate coverage levels.
- Fostered strong relationships with clients,
AT-HOME-DAD
The Wife
01.2011 - 01.2018
- Self-motivated, with a strong sense of personal responsibilities Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Satellite Installation Technician
DIRECTV
01.2007 - 01.2009
- Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
- Optimized client experiences by tailoring custom installations based on individual needs and preferences.
- Coordinated efficiently with dispatchers to ensure smooth scheduling of appointments and maximization of daily workload. Performing 10-12 installs,service calls daily
- Adhered to industry safety standards while working at heights, minimizing risk of accidents during installations.
Cable TV Installation Technician
Charter Spectrum
05.2003 - 12.2006
- Service call specialty some days completing 10-15 calls
- Count in day being full installs, additional lines ,internet signal boost or tv signal amplifires, running new rg3 Airiel cables from pole to home Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers. Anywhere from15-17a
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
- Increased client retention by proactively scheduling follow-up visits to ensure optimal system performance.
- Routinely tested signal strength at multiple locations within the premises to guarantee uninterrupted reception quality.
- Ensured timely project completion with strict adherence to installation schedules and deadlines.
- Reduced service call-backs by effectively troubleshooting and resolving hardware, software, and connection issues.
Education
No Degree - CYBER SECURITY
COURSERA
ONLINE01.2025
CERTIFIED CERTIFICATES OF COMPLETION - MOTORCYCLE MECHANICS FACTORY TRAINING CERTIFICATES
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Phoenix, AZ11.2001
Skills
SKILLED ROUTE DRIVER AND CUSTOMER SERVICE THESE APPLY TO EVERY JOB I PERFORMED OVER PAST 20 YEARS VERY CONFIDENT IN ROUTING AND EFFICIENT DELIVERY ABILITIES IN ANY PIECE WORK TYPE ENVIORMENT I HAVE A SPOTLESS DRIVING RECORD AND VERY NEW RELIABLE VEHICLE 2021 JEEP CHEROKEE LIMITED SUV HAVE HAD ONLY GREAT EXPIERENCES WITH CUSTOMER ENCOUNTERS AND ENJOY PROVIDING SERVICES THAT MAKE THE CUSTOMERS HAPPIER AFTER MY DEPARTURE BE IT TV,INTERNET,OR MEDICATION AND RECREATION IM HOPING TO ADD TO MY EXPIERENCE
Timeline
Insurance Property & Casualty Surveyor
Davies Group Risk Assessments
01.2024 - Current
AT-HOME-DAD
The Wife
01.2011 - 01.2018
Satellite Installation Technician
DIRECTV
01.2007 - 01.2009
Cable TV Installation Technician
Charter Spectrum
05.2003 - 12.2006
No Degree - CYBER SECURITY
COURSERA
CERTIFIED CERTIFICATES OF COMPLETION - MOTORCYCLE MECHANICS FACTORY TRAINING CERTIFICATES
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
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