Don Mims
Summary
Accomplished and proactive leader with extensive experience in team development, leadership, and motivation. Highly skilled in analytical problem-solving and renowned for cultivating strong customer relationships and building lasting professional connections. Expert in making independent decisions and exercising sound judgment to enhance company performance. Dedicated to boosting employee engagement and productivity through strategic training, effective monitoring, and morale-building initiatives.
Overview
12
12
years of professional experience
Work History
Hotel Consultant
Hospitality Task Force
01.2021 - Current
- Achieved a portfolio wide growth in guest satisfaction scores through implementation of consistent training and accountability.
- Assisted General Manager's to create and implement strategies to enhance the profitability and revenue generation of their property.
- Conducted property visits to evaluate all operational departments are in compliance with the standard of the owners.
- Provides strategic leadership of short and long-term goals through the use of thoughtful techniques in the communication of the company's mission and core values as a means to implement positive change and/or create organizational structure within the assigned departments.
Area General Manager
Marriott
04.2018 - 01.2021
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Orchestrated a sales and revenue management tactic that attained a constant market penetration RevPar and ADR during peak periods.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
General Manager
Embassy Suites By Hilton
10.2015 - 02.2018
- Implemented innovative guest amenities to stay ahead of industry trends, distinguishing the hotel from competitors and offering unique experiences.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Enhanced food and beverage offerings by collaborating with culinary teams on menu development, presentation standards, and pricing strategies.
General Manager
Doubletree By Hilton Hotel
09.2012 - 10.2015
- Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Managed budgets, financial forecasts, and resource allocation to ensure the achievement of organizational goals.
- Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items, and sanitizing equipment to adhere to health department standards.
Skills
- Pre-Opening Hotel Experience
- M3 Accounting Core
- Hotel operations and management
- Financial reporting and analysis
- Payroll management
- Quality Assurance
- Food and beverage experience
- Reservations and booking system experience
- Cost Analysis
- Budgeting and cost control
- Business Plan development
- Sales training and leadership
- Revenue generation and management
- Sales strategy development
- Revenue Forecasting
Timeline
Hotel Consultant
Hospitality Task Force
01.2021 - Current
Area General Manager
Marriott
04.2018 - 01.2021
General Manager
Embassy Suites By Hilton
10.2015 - 02.2018
General Manager
Doubletree By Hilton Hotel
09.2012 - 10.2015