Don Moncrief
Indianapolis,IN
Summary
I am a dedicated and motivated candidate with strong customer service skills. My many years of working in a professional setting makes me a valuable asset to any team.
Overview
28
28
years of professional experience
Work History
Distribution Specialist
Williams & Company Dental Prosthetics
05.2026 - Current
- Provide professional customer service to each dental office.
- Ensure accurate tracking of dental prosthetics and supplies.
- Coordinate timely shipment of products to offices.
- Collaborate with team members to streamline daily tasks and improve workflow processes.
- Check shipments against paperwork.
- Resolve errors with minimal oversight.
- Optimize transportation routes for shipments, reducing transit times and fuel costs while still meeting customer expectations for delivery timelines.
- Verify orders by comparing names and quantity of items packaged with shipping documents.
- Inspect cases for damage and discrepancies.
- Prioritize and rearrange tasks to meet changing demands.
Distribution Specialist
NDX Lumident
04.2024 - 04.2026
- Collaborated with driver coordinator and all departments of lab to streamline and improve workflow.
- Contacted offices as needed about case status.
- Compared invoices with cases to verify accuracy.
- Developed strong relationships and provided excellent customer service to each office.
- Assisted in ensuring accurate tracking of dental prosthetics and supplies.
- Participated in training sessions to understand product specifications and distribution practices.
- Demonstrated adaptability by quickly learning new procedures to prioritize tasks and meet changing demands.
- Uncovered and resolved errors with minimal oversight.
- Optimized transportation routes to help reduce transit times and fuel costs, while still meeting customer expectations for delivery timelines.
- Trained new team members on distribution procedures and delivery routes.
- Sorted and delivered materials to different work areas and staff.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Performed routine vehicle inspections each day to ensure proper function of delivery car.
- Reported any maintenance or repairs needed promptly.
CSR Agent
DialAmerica
08.2021 - 04.2024
- Worked on several platforms offering liability insurance to clients upon proof of hardship.
- Navigated multiple systems simultaneously.
- Answered phone calls promptly to avoid on-hold wait times.
- Helped clients with appointments and account balances.
- Collected road tolls for Delaware and Maryland.
- Managed high-call volumes, while deescalating situations professionally and successfully.
- Resolved customer inquiries efficiently through active listening, empathy, and understanding of their individual needs.
- Collaborated with team members to streamline processes, reducing response times significantly.
- Documented customer interactions meticulously to ensure accurate record-keeping and follow-up actions.
- Trained new staff on company policies and procedures.
- Adhered to company guidelines and protocols while representing the company professionally during all interactions with customers.
- Consistently met or exceeded performance reviews.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
B-Operator
Conagra Brands
09.1998 - 01.2023
- Operated machinery and equipment to ensure efficient production flow.
- Mastered several work stations successfully while using RF scanners mounted on Double Reach Forklifts.
- Delivered picked product to staging locations on the loading docks.
- Loaded product into semis when ready to be shipped.
- Maintained excellent quality control and compliance.
- Trained new operators on safety protocols and operational procedures.
- Maintained detailed records of production data and machine performance.
- Conducted routine maintenance checks on equipment.
Education
High School Diploma -
Broad Ripple High School
Indianapolis, INSkills
- Customer service
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Excellent communication
- Adaptability and flexibility
- Documentation skills
- Managing schedules
Timeline
Distribution Specialist
Williams & Company Dental Prosthetics
05.2026 - Current
Distribution Specialist
NDX Lumident
04.2024 - 04.2026
CSR Agent
DialAmerica
08.2021 - 04.2024
B-Operator
Conagra Brands
09.1998 - 01.2023
High School Diploma -
Broad Ripple High School