Don Newnam
Harve De Grace,MD
Summary
Dynamic optician with extensive experience at Levin Eyecare, excelling in customer service and optical measurements. Proven track record in resolving eyewear issues and enhancing client satisfaction. Skilled in insurance verification and optical dispensing, ensuring precise fit and quality control for progressive lenses. Committed to delivering exceptional patient care and support.
Overview
2027
2027
years of professional experience
Work History
Store Manager
US Vision / JC Penny Optical
Christiana,De
- Managed daily operations, ensuring optimal customer service and store presentation.
- Trained and developed team members to enhance performance and improve sales techniques.
- Oversaw inventory management, including stock replenishment and loss prevention strategies.
- Analyzed sales trends to implement effective promotional strategies, boosting revenue growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Optician
Levin Eyecare
Bel Air, MD
11.2024 - Current
- Assisted patients in selecting eyewear based on prescriptions and personal preferences.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Educated clients on lens options and proper eyewear care techniques.
- Conducted routine vision screenings to support optometrists in patient assessments.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Optician
Peninsula Eye
Salisbury, Md
11.2021 - 11.2024
- Managed inventory of eyeglasses and contact lenses, ensuring optimal stock levels.
- Collaborated with team members to enhance workflow efficiency and improve customer experiences.
- Maintained compliance with health regulations and safety standards in optical practices.
- Trained new staff on operational procedures and customer service protocols effectively.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Lab Manager
Halpern Eye Care
Dover De
08.2015 - 10.2021
- Led lab operations to ensure compliance with safety and quality standards.
- Managed inventory of lab supplies, optimizing procurement processes for efficiency.
- Supervised and trained laboratory technicians in testing protocols and equipment usage.
- Developed and implemented standard operating procedures to enhance workflow consistency.
- Analyzed lab performance metrics, identifying areas for improvement and implementing solutions.
- Oversaw maintenance of laboratory equipment, ensuring reliability and reducing downtime.
- Facilitated cross-departmental communication to enhance collaboration on patient care initiatives.
- Established and maintained quality control standards, contributing to accurate test results and reliable data collection.
- Managed inventory control for chemicals and supplies, ensuring timely restocking and proper disposal of hazardous materials.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Kept laboratory in compliance with applicable guidelines and laws.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Optician - Opticianary
Naval Optician School
Yorktown, VA07.1988
Skills
Customer service
Optical measurements
Insurance verification
Computer skills
Repairing glasses
Optical dispensing
Insurance billing
Optical orders
Progressive lenses expertise
Product upselling
Prescription interpretation
Frame fitting
Attention to detail
Quality control
Timeline
Optician
Levin Eyecare
11.2024 - Current
Optician
Peninsula Eye
11.2021 - 11.2024
Lab Manager
Halpern Eye Care
08.2015 - 10.2021
Store Manager
US Vision / JC Penny Optical
Optician - Opticianary
Naval Optician School