Don Oien
Port Austin,MI
Summary
Detail-oriented professional with extensive experience in general security and compliance. Known for developing training programs and enhancing operational efficiency to ensure adherence to protocols and elevate customer satisfaction.
Overview
46
46
years of professional experience
Work History
Insurance Representative
AO Globe Life
Home
09.2023 - Current
- Assisted clients in understanding insurance policies and coverage options.
- Processed applications and managed policy renewals efficiently.
- Educated customers on benefits of various insurance products and services.
- Coordinated claims submissions, ensuring compliance with company protocols.
- Collaborated with team members to streamline workflow and improve service delivery.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction levels.
- Conducted follow-up communications to ensure client needs were met effectively.
- Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
- Supervised insurance claims for equitable resolutions on behalf of both client and insurer.
Bartender, Waiter, Sales Clerk
Shelley's/JJ's Party Store
Grindstone Mi
04.2012 - 05.2023
- Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
- Prepared and served beverages accurately, adhering to recipes and presentation standards.
- Maintained cleanliness and organization of bar area, enhancing operational efficiency.
- Trained new staff on bartending techniques and customer service protocols.
- Handled cash transactions and balanced cash register at end of shifts with accuracy.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Customer Service Manager
Shred-It
Troy Mi
06.2009 - 06.2011
- Led customer service team, enhancing service delivery and client satisfaction.
- Implemented training programs, improving staff performance and knowledge retention.
- Developed strategies to streamline operations, increasing efficiency in service execution.
- Analyzed customer feedback, identifying trends to inform service improvements.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Gate Guard-Threat Detection Specialist
Pinkerton/Securitas Security
Warren/Detroit Mi
02.1998 - 06.2009
- Monitored access points to ensure compliance with security protocols and procedures.
- Conducted regular inspections of premises to identify potential security risks or breaches.
- Coordinated with law enforcement and emergency services during incidents for effective resolution.
- Trained new personnel on safety procedures and operational guidelines to enhance team performance.
- Developed and implemented improved surveillance techniques, enhancing overall site security measures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Aviation Structural Mechanic, Training Coordinator
US Navy
United States
09.1980 - 01.2001
- Supervised structural integrity inspections of aircraft, ensuring compliance with safety and quality standards.
- Led maintenance teams in performing repairs on airframes, enhancing operational readiness and reliability.
- Developed training programs for junior mechanics, improving skills and knowledge transfer within teams.
- Implemented process improvements that reduced turnaround times for aircraft maintenance operations.
Education
Associate of Science - Management
Macomb Community College
Warren, MISkills
- Report writing
- Incident reporting
- General security
Timeline
Insurance Representative
AO Globe Life
09.2023 - Current
Bartender, Waiter, Sales Clerk
Shelley's/JJ's Party Store
04.2012 - 05.2023
Customer Service Manager
Shred-It
06.2009 - 06.2011
Gate Guard-Threat Detection Specialist
Pinkerton/Securitas Security
02.1998 - 06.2009
Aviation Structural Mechanic, Training Coordinator
US Navy
09.1980 - 01.2001
Associate of Science - Management
Macomb Community College