DON PITTMAN
San Francisco
Summary
Compassionate and resourceful professional with over 10 years of experience, supporting diverse population, including foster and adoption, youth and their families. Strong background and crisis intervention client advocacy, and program coordination. Proven ability to bail trust manage complex situations and connect individuals to critical resources. Seeking to leverage in a personal and problem-solving skills in a housing case manager role, supporting housing, stability and community well-being.
Overview
17
17
years of professional experience
Work History
Warehouse Worker
SSF Auto Parts Import
03.2025 - Current
- Inventory Management : Conduct regular inventory checks and maintain accurate stock levels to prevent shortages.
- Order Fulfillment: Prepare and package parts for shipment, ensuring timely delivery to clients and vendors.
- Safety Protocols:Adhere to safety standards and regulations specific to handling automotive parts in a warehouse setting.
- Quality Control: Inspect incoming shipments for damage or discrepancies, ensuring only quality parts are stocked.
- Conducted regular inventory audits, ensuring stock accuracy and preventing potential shortages in supply.
Mechanic
Lime
San Francisco
03.2021 - 12.2023
- Ensure operational compliance and safety of all electric vehicles
- Perform a variety repairs from basic maintenance to complex electronic part replacement
- Maximize the number of operational vehicles by efficiently completing tasks assigned
- Identify issues and find creative solutions to overcome obstacles
Head Counselor
Pact, Adoption alliance
Emeryville
04.2011 - 08.2022
- Youth behavioral management & office administration
- Managed a team of counselors and facilitated team-building exercises and conflict resolution.
- Responsible for administering, implementing and delivering daily programs to children adopted and fostered youth ages 6-18 yrs old
- Educated in leading discussions and activities about the challenges of race, adoption and identity that adopted youth of color face
General Laborer
Mr. Rooter Plumbing
Las Vegas
01.2021 - 07.2021
- Skilled in the operation hand tools and heavy machinery
- Working outside in various climates performing physical labor of various degrees
- Able to work with operators to coordinate proper placement of material
- Willing to perform well individually and as a team
- Excellent, professional, friendly customer service
Front Desk Agent
Motel 6
Denver, CO
01.2020 - 08.2020
- Provide upscale guest service experience to customers throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
- Check-in and check-out procedures, including reservations and financial transactions
- Actively listen to and resolve complaints
- Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
- Ensure Covid protocol is carried out by customers
Customer Service Representative
Netflix
Fremont, CA
01.2015 - 08.2019
- Provide exceptional customer support and technical support responding to 60 - 100 inbound calls per day; resolving customer cases through internal CRM.
- Held to daily, weekly and monthly metrics consisting of resolution rate, call time and dissatisfaction percentages; exceeding
- Assist customers with new and existing accounts, website navigation and account management.
- Supply accurate troubleshooting information educating members on how to use Netflix DVD service.
Asset Protection Associate
Walmart
San Leandro, CA
12.2008 - 01.2015
- Developed, reviewed and assisted in multiple internal investigations
- Completed statements and videos serving as a witness to internal integrity interviews
- Improved sales by implementing Merchandise Protection Program, safety and operations compliance.
- Documented issues and followed up with Department Manager’s and associates to resolve any concerns
- Partnered with Asset Protection Manager’s and Store Manager’s completing tasks for the Shrink Binder and Asset Protection Assessments.
- Assisted with wireless audits and automotive reports, safety meetings, safety surveys, shortages and
Education
High School Diploma - undefined
Mission San Jose
Fremont, CA01.2004
Skills
- Team Leadership and collaboration
- Customer service and client Advocacy
- Case management & client support
- Crisis intervention and conflict resolution
- Resource coordination and referrals
- Trauma informed Care
- Documentation and reporting
- Program coordination
- Strategic Planning
- Water Damage Restoration
Timeline
Warehouse Worker
SSF Auto Parts Import
03.2025 - Current
Mechanic
Lime
03.2021 - 12.2023
General Laborer
Mr. Rooter Plumbing
01.2021 - 07.2021
Front Desk Agent
Motel 6
01.2020 - 08.2020
Customer Service Representative
Netflix
01.2015 - 08.2019
Head Counselor
Pact, Adoption alliance
04.2011 - 08.2022
Asset Protection Associate
Walmart
12.2008 - 01.2015
High School Diploma - undefined
Mission San Jose