Summary
Overview
Work History
Education
Skills
Timeline
Generic

DON ROBEY

Cyber Security, Senior Client Services Analyst, Help Desk Support
Baytown,TX

Summary

Multi-talented Senior Project Manager with 15+ years of experience in Banking Information Systems. Excellent reputation for resolving problems, improving customer satisfaction and driving overall operational improvements.

Overview

39
39
years of professional experience
6
6
years of post-secondary education

Work History

Senior Client Services /Implementations Analyst

Fiserv, Inc.
Houston, TX
10.2016 - 06.2022
  • Provide application and desktop support
  • Assist clients with report writing, query building and best practices
  • Trained clients on banking application software


Desktop Support Analyst

FISERV INC
Houston, TX
10.1994 - 10.2016
  • Handled 10 to 20 incoming calls daily while providing excellent customer service.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.



Loan Review Analyst

First City Bancorp Texas
Houston, TX
01.1983 - 10.1994
  • Created software systems to automate the Loan Review Process
  • Improved understanding of financial statements, which helped in assessing risk.
  • Conducted presentations to upper management and executive teams for loan recommendations.


Education

Bachelor of Business Administration -

Lamar University
Beaumont TX
09.1979 - 08.1985

Skills

C E R T I F I C A T I O N S

undefined

Timeline

Senior Client Services /Implementations Analyst

Fiserv, Inc.
10.2016 - 06.2022

Desktop Support Analyst

FISERV INC
10.1994 - 10.2016

Loan Review Analyst

First City Bancorp Texas
01.1983 - 10.1994

Bachelor of Business Administration -

Lamar University
09.1979 - 08.1985

Similar Profiles

CREATE PROFILE
DON ROBEYCyber Security, Senior Client Services Analyst, Help Desk Support