DON ROBEY
Cyber Security, Senior Client Services Analyst, Help Desk Support
Baytown,TX
Summary
Multi-talented Senior Project Manager with 15+ years of experience in Banking Information Systems. Excellent reputation for resolving problems, improving customer satisfaction and driving overall operational improvements.
Overview
39
39
years of professional experience
6
6
years of post-secondary education
Work History
Senior Client Services /Implementations Analyst
Fiserv, Inc.
Houston, TX
10.2016 - 06.2022
- Provide application and desktop support
- Assist clients with report writing, query building and best practices
- Trained clients on banking application software
Desktop Support Analyst
FISERV INC
Houston, TX
10.1994 - 10.2016
- Handled 10 to 20 incoming calls daily while providing excellent customer service.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
Loan Review Analyst
First City Bancorp Texas
Houston, TX
01.1983 - 10.1994
- Created software systems to automate the Loan Review Process
- Improved understanding of financial statements, which helped in assessing risk.
- Conducted presentations to upper management and executive teams for loan recommendations.
Education
Bachelor of Business Administration -
Lamar University
Beaumont TX 09.1979 - 08.1985
Skills
C E R T I F I C A T I O N S
ISC2 Certified in Cyber Security (CC)
S K I L L S
Windows Server/Workstation
VM Ware
SQL
Cisco Networks
Oracle
Helpdesk Support
Application Support
Operating Systems
Timeline
Senior Client Services /Implementations Analyst
Fiserv, Inc.
10.2016 - 06.2022
Desktop Support Analyst
FISERV INC
10.1994 - 10.2016
Loan Review Analyst
First City Bancorp Texas
01.1983 - 10.1994
Bachelor of Business Administration -
Lamar University
09.1979 - 08.1985