Don Seecharran
Edison,NJ
Summary
To apply my extensive customer service knowledge and computer skills for your company. Seasoned Specialist offering 20 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes. Versatile Specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with 20-year career in Customer Service. Known for excellent attention to detail and great work ethic.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Global Business Specialist
AT&T Mobility
Paramus, NJ
03.2004 - Current
- Delivered efficient troubleshooting and servicing for diverse mobile communication devices.
- Provided research-based clarification of charges and updates to customers.
- Enhanced the skills and knowledge of newly hired individuals through comprehensive training programs.
- Distributes work evenly amongst 5 locations and over 100 employees
- Build a repour with the clients.
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
- Provided technical support for customers in resolving complex issues.
- Created training materials for new hires on the company's procedures and policies.
- Participated in ongoing training and compliance activities.
UPS
Adecco
Saddle Brook, NJ
04.2002 - 03.2004
- Coordinated delivery of inbound and outbound loads to drivers
- Managed driver schedules and planned routes for efficient delivery.
Customer Care Rep
AT&T Wireless
Paramus, NJ
04.2002 - 03.2004
- Delivered efficient troubleshooting and servicing for diverse mobile communication devices.
- Provided research-based clarification of charges and updates to customers.
- Enhanced the skills and knowledge of newly hired individuals through comprehensive training programs.
- Effectively distributed workload among relevant queues
- Build a repour with the clients.
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
- Provided technical support for customers in resolving complex issues.
- Created training materials for new hires on the company's procedures and policies.
- Participated in ongoing training and compliance activities.
Customer Care Rep
Nextel Communications
East Rutherford, NJ
05.2000 - 05.2002
- Provides exceptional support for customers by addressing inquiries and resolving issues with devices and account maintenance
- Clarified charges and provided precise information to customers.
Education
Certificate - Automotive Repair
Hudson County School of Technology College
North Bergen, NJ09.2014
Some College (No Degree) - Computer Tech
Rets Institute
Nutley, NJSkills
- Computer networking
- Excellent computer skills
- Knowledge on installing hardware and software
- Works well under pressure and timelines
- Handles escalations, special projects, training new hires
- Excellent communication skills
- Participant on conference calls
- A Team player
- Receive awards
- Accommodations
- Working on complex projects
Accomplishments
- summit winner 3rd quarter
- diamond club winner
- perfect attendance
- 20 years of experience in customer service and wireless communications.
- Employee Of the month
Certification
- Leadership Development Program
Timeline
Global Business Specialist
AT&T Mobility
03.2004 - Current
UPS
Adecco
04.2002 - 03.2004
Customer Care Rep
AT&T Wireless
04.2002 - 03.2004
Customer Care Rep
Nextel Communications
05.2000 - 05.2002
Certificate - Automotive Repair
Hudson County School of Technology College
Some College (No Degree) - Computer Tech
Rets Institute