Don Zonfrilli
North Providence,RI
Summary
Dynamic Mitigation Technician with expertise in water damage restoration and exceptional communication skills. At Alliance Restoration, enhanced client trust by effectively liaising with insurance adjusters, resulting in a 20% increase in repeat business. Proven ability to adapt quickly, ensuring compliance with safety protocols and delivering outstanding service in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Mitigation Technician
Alliance Restoration
Cranston, RI
03.2023 - 01.2026
- Assisted in assessing damage and identifying appropriate mitigation strategies.
- Supported team in implementing safety protocols during restoration projects.
- Operated tools and equipment for water extraction and drying processes.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Learned proper use of personal protective equipment (PPE) to enhance safety practices.
- Collaborated with senior technicians to execute effective remediation plans.
- Documented job progress and communicated findings to team members consistently.
- Adapted quickly to changing work environments and project requirements efficiently.
- Prevented further damage to properties, promptly removing standing water using water extraction equipment.
- Expedited drying process, strategically placing air movers and dehumidifiers throughout impacted spaces.
- Demonstrated expertise in handling various mitigation scenarios, continually updating knowledge on industry best practices through training and certifications.
- Contributed to company growth through exceptional service delivery that resulted in positive client referrals and repeat business opportunities.
- Safeguarded structural integrity during demolition processes by carefully following established procedures for removing damaged materials from affected sites.
- Maintained a clean and organized workspace, adhering to industry standards and guidelines for safe working conditions.
- Delivered accurate documentation, conducting detailed inventories of damaged items for insurance claims purposes.
- Minimized business downtime through efficient execution of commercial mitigation projects.
- Mitigated mold growth through diligent application of antimicrobial treatments in affected areas.
- Improved customer satisfaction by providing timely updates on mitigation progress.
- Preserved clients'' peace of mind during stressful events by empathetically addressing their concerns and questions throughout the process.
- Reduced property damage by quickly responding to emergency water and fire incidents.
- Ensured compliance with local regulations regarding hazardous material disposal while completing required paperwork for each project.
- Enhanced client trust, communicating effectively with insurance adjusters and keeping them informed about the job''s status.
- Increased team efficiency, coordinating work schedules and delegating tasks based on individual strengths.
Lead Cleaning Technician
LA Cleaning& Restoration
Cranston, RI
09.2014 - 03.2023
- Assisted in assessing damage and identifying appropriate mitigation strategies.
- Supported team in implementing safety protocols during restoration projects.
- Operated tools and equipment for water extraction and drying processes.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Learned proper use of personal protective equipment (PPE) to enhance safety practices.
- Collaborated with senior technicians to execute effective remediation plans.
- Documented job progress and communicated findings to team members consistently.
- Adapted quickly to changing work environments and project requirements efficiently.
- Prevented further damage to properties, promptly removing standing water using water extraction equipment.
- Expedited drying process, strategically placing air movers and dehumidifiers throughout impacted spaces.
- Demonstrated expertise in handling various mitigation scenarios, continually updating knowledge on industry best practices through training and certifications.
- Contributed to company growth through exceptional service delivery that resulted in positive client referrals and repeat business opportunities.
- Safeguarded structural integrity during demolition processes by carefully following established procedures for removing damaged materials from affected sites.
- Maintained a clean and organized workspace, adhering to industry standards and guidelines for safe working conditions.
- Delivered accurate documentation, conducting detailed inventories of damaged items for insurance claims purposes.
- Minimized business downtime through efficient execution of commercial mitigation projects.
- Mitigated mold growth through diligent application of antimicrobial treatments in affected areas.
- Improved customer satisfaction by providing timely updates on mitigation progress.
- Preserved clients'' peace of mind during stressful events by empathetically addressing their concerns and questions throughout the process.
- Reduced property damage by quickly responding to emergency water and fire incidents.
- Ensured compliance with local regulations regarding hazardous material disposal while completing required paperwork for each project.
- Enhanced client trust, communicating effectively with insurance adjusters and keeping them informed about the job''s status.
- Increased team efficiency, coordinating work schedules and delegating tasks based on individual strengths.
Education
High School Diploma -
Johnston High School
Johnston, RI06.1996
Skills
Water damage restoration
Personal protective equipment
Decontamination procedures
Emergency response planning
Building inspection
Asbestos abatement
Odor control methods
Fire damage assessment
Containment barrier construction
Demolition techniques
Mold remediation techniques
Structural drying procedures
Manual hand tools operations
Water damage assignments
Debris removal
Structure tear-down
Preventive care
Quality assurance
OSHA compliance
Mold remediation
Upholstery cleaning
Large restoration projects
Company truck maintenance
Power tools operations
Extraction equipment
Biohazard cleanup
Teamwork
Teamwork and collaboration
Routine maintenance
Customer service
Problem-solving
Time management
Construction
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Computer skills
Following safety practices
Work order completion
Organizational skills
Team collaboration
Active listening
Diagnostics and troubleshooting
Adaptability and flexibility
Effective communication
Decision-making
Customer relations
Team building
Safety protocols
Safety management
Self motivation
Goal setting
Risk assessment
Professionalism
Physical stamina
Adaptability
Timeline
Mitigation Technician
Alliance Restoration
03.2023 - 01.2026
Lead Cleaning Technician
LA Cleaning& Restoration
09.2014 - 03.2023
High School Diploma -
Johnston High School