Johnathan Upchurch
Gallatin,TN
Summary
Experienced Mitigation Technician with comprehensive background in the field of disaster management and property restoration. Demonstrated skills in water damage mitigation, mold remediation, and fire damage cleanup procedures. Strengths include thorough knowledge of safety protocols, effective communication with clients, and advanced problem-solving abilities. Proven track record in improving efficiency of operations while maintaining high quality standards.
Overview
14
14
years of professional experience
Work History
Mitigation Technician
Servpro
Nashville , TN
03.2023 - 10.2025
- Performed water damage restoration using extraction equipment and drying techniques.
- Assisted in mold remediation following company safety and health guidelines.
- Documented damage assessments and restoration processes for insurance claims.
- Operated dehumidifiers and air movers to promote effective drying processes.
- Maintained cleanliness and organization of job sites during restoration projects.
- Collaborated with team members to ensure timely completion of mitigation tasks.
- Responded quickly to emergencies involving hazardous material spills or releases.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Cleaned carpet, upholstery, and draperies to remove effects of smoke and water damage.
Technician
Procare
Nashville , TN
09.2016 - 03.2023
- Operated carpet cleaning machines and equipment for residential and commercial spaces.
- Assessed carpet conditions and determined appropriate cleaning methods for each job.
- Applied eco-friendly cleaning solutions to ensure safe and effective results.
- Maintained cleanliness and organization of tools and work area on job sites.
- Communicated with clients to explain services and address any concerns or questions.
- Trained new staff on proper carpet cleaning techniques and equipment usage.
- Provided excellent customer service to enhance client satisfaction during each appointment.
- Used special treatments to remove stains without damaging surfaces.
- Cleaned carpets using hot water extraction method.
- Performed spot removal, stain treatment, and deodorization of carpets.
- Moved furniture as necessary for access to carpeted areas.
- Ensured customer satisfaction by providing quality workmanship in a timely manner.
- Maintained cleaning machines and tools and verified excellent condition before using at customer site.
- Provided customers with advice on proper care of their carpets after cleaning service is complete.
- Conducted post-cleaning inspections to ensure that carpets meet IICRC standards.
Crew Supervisor
THL
Nashville , TN
01.2012 - 09.2016
- Supervised daily operations to ensure efficient workflow and productivity.
- Trained and mentored team members on operational best practices.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
White House High School
White House, TN05-2006
Skills
- Water damage restoration
- Mold remediation
- Damage assessment
- Extraction equipment operation
- Drying techniques
- Customer relationship management
- Emergency response
- Attention to detail
- Team collaboration
- Problem solving
- Effective communication
- Safety compliance
- Training and mentoring
- Odor control methods
- Containment barrier construction
- Hazardous material handling
- Mold remediation techniques
- Content cleaning
- Biohazard cleanup
- Pack-out services
- Upholstery cleaning
- Air scrubbing
- Safety management
- Trauma scene cleanup
- Carpet cleaning
- Problem-solving
- Preventive Maintenance
References
References available upon request.
Timeline
Mitigation Technician
Servpro
03.2023 - 10.2025
Technician
Procare
09.2016 - 03.2023
Crew Supervisor
THL
01.2012 - 09.2016
High School Diploma -
White House High School