Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dona-Clarice Williams

BREMERTON,Washington

Summary

Current nursing school student, newly credentialed Medical Assistant in Phlebotomy looking to gain more experience in the medical field. Provides compassionate and professional care. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast paced work.

Overview

5
5
years of professional experience

Work History

Front Desk Manager and Records Coordinator

Harbor Speech Pathology
01.2022 - 07.2023
  • Managed patient records on EMR system.
  • Managed and processed all records requests and legal records requests.
  • Faxed evaluations, re-evaluations, progress notes, and discharge notes to primary care providers/referring providers.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Transcribed phone messages for entire office and relayed messages.
  • Processed new patient intake forms and scanned forms in patient charts.
  • Processed patient copays and deductibles.
  • Cancelled and rescheduled appointments.
  • Scheduled appointments with flex-schedule patients.
  • Mailed out paper claims to insurances.
  • Requested authorizations from insurances and processed approved authorizations in patient charts.

Mobile Sales Consultant

Best Buy
10.2019 - 08.2020
  • Handle all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions, and schedule future appointments that fit the costumers needs.
  • Activated phones on networks such as Verizon and AT&T.
  • Selected correct products based on customer specifications and explained details and functionality of each.
  • Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
  • Consulted with customers to assess desires and offered optimal products and services to meet individual needs.
  • Pleasantly greeted customers and determined individual needs by asking appropriate questions.
  • Answered questions from customers regarding products and services both by telephone and in-person.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.

Sandwich Artist

Subway
10.2018 - 08.2019
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Education

Associate of Arts - Nursing

Olympic College
Bremerton, WA
06.2025

No Degree - Phlebotomy

Phlebotomy Training Specialists
Seattle, WA
06.2023

Skills

  • Certified Phlebotomist
  • Medical Terminology Understanding
  • Order of Draw
  • Venipuncture
  • Finger Stick Method
  • Sanitation and Sterilization
  • Biohazardous Waste Disposal
  • Specimen Collection
  • Blood Sample Collection
  • Data Entry
  • Automated Telephone Systems
  • Staff Supervision
  • Dynamic Communication Skills
  • Time Management
  • Customer Service Management
  • Front Desk Management
  • Microsoft Office
  • Visitor Check-In Skills
  • Appointment Setting
  • Medical Records Preparation and Coordination
  • Supply Replenishment
  • HIPAA Guidelines
  • EMR Systems Proficiency
  • Customer Service
  • Rapid Learner

References

Harbor Speech Pathology:

Channa Beckman (253) 906-4000

Emme Beckman (253) 970-4124

Allyson Vaccaro-Pelton (808) 462-1001


Best Buy:

Skyler Blum (360)626-3439

Kaden Tompkins (425)418-1849


Subway:

Nikki Spear (360)689-6642





Timeline

Front Desk Manager and Records Coordinator

Harbor Speech Pathology
01.2022 - 07.2023

Mobile Sales Consultant

Best Buy
10.2019 - 08.2020

Sandwich Artist

Subway
10.2018 - 08.2019

Associate of Arts - Nursing

Olympic College

No Degree - Phlebotomy

Phlebotomy Training Specialists
Dona-Clarice Williams