Dona-Clarice Williams
BREMERTON,Washington
Summary
Current nursing school student, newly credentialed Medical Assistant in Phlebotomy looking to gain more experience in the medical field. Provides compassionate and professional care. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast paced work.
Overview
5
5
years of professional experience
Work History
Front Desk Manager and Records Coordinator
Harbor Speech Pathology
01.2022 - 07.2023
- Managed patient records on EMR system.
- Managed and processed all records requests and legal records requests.
- Faxed evaluations, re-evaluations, progress notes, and discharge notes to primary care providers/referring providers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Transcribed phone messages for entire office and relayed messages.
- Processed new patient intake forms and scanned forms in patient charts.
- Processed patient copays and deductibles.
- Cancelled and rescheduled appointments.
- Scheduled appointments with flex-schedule patients.
- Mailed out paper claims to insurances.
- Requested authorizations from insurances and processed approved authorizations in patient charts.
Mobile Sales Consultant
Best Buy
10.2019 - 08.2020
- Handle all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions, and schedule future appointments that fit the costumers needs.
- Activated phones on networks such as Verizon and AT&T.
- Selected correct products based on customer specifications and explained details and functionality of each.
- Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
- Consulted with customers to assess desires and offered optimal products and services to meet individual needs.
- Pleasantly greeted customers and determined individual needs by asking appropriate questions.
- Answered questions from customers regarding products and services both by telephone and in-person.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
Sandwich Artist
Subway
10.2018 - 08.2019
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Restocked and rotated stock in display case to mitigate stock loss.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Associate of Arts - Nursing
Olympic College
Bremerton, WA06.2025
No Degree - Phlebotomy
Phlebotomy Training Specialists
Seattle, WA06.2023
Skills
- Certified Phlebotomist
- Medical Terminology Understanding
- Order of Draw
- Venipuncture
- Finger Stick Method
- Sanitation and Sterilization
- Biohazardous Waste Disposal
- Specimen Collection
- Blood Sample Collection
- Data Entry
- Automated Telephone Systems
- Staff Supervision
- Dynamic Communication Skills
- Time Management
- Customer Service Management
- Front Desk Management
- Microsoft Office
- Visitor Check-In Skills
- Appointment Setting
- Medical Records Preparation and Coordination
- Supply Replenishment
- HIPAA Guidelines
- EMR Systems Proficiency
- Customer Service
- Rapid Learner
References
Harbor Speech Pathology:
Channa Beckman (253) 906-4000
Emme Beckman (253) 970-4124
Allyson Vaccaro-Pelton (808) 462-1001
Best Buy:
Skyler Blum (360)626-3439
Kaden Tompkins (425)418-1849
Subway:
Nikki Spear (360)689-6642
Timeline
Front Desk Manager and Records Coordinator
Harbor Speech Pathology
01.2022 - 07.2023
Mobile Sales Consultant
Best Buy
10.2019 - 08.2020
Sandwich Artist
Subway
10.2018 - 08.2019
Associate of Arts - Nursing
Olympic College
No Degree - Phlebotomy
Phlebotomy Training Specialists
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