Dona Cox
Hammond,LA
Summary
Proven Social Worker with extensive experience at Options Inc, adept in crisis intervention and behavioral counseling. Skilled in client advocacy and efficient under pressure, consistently delivering positive outcomes. Expert in case management and compassionate support, achieving significant improvements in client well-being. Demonstrates a strong ability to assess needs and develop targeted plans, enhancing life skills and resource navigation. Invested Social Worker dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in working with people with disabilities and Vocational training. Respectful and compassionate professional offering 9 year background serving community by providing guidance for clients in need.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Social Worker
Options Inc
12.2015 - Current
- Interview participants, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Maintain regular contact with participants by calling and visiting their homes.
- Help participants develop new coping mechanisms and techniques to drive behavior modification.
- Formulate treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plans.
- Observe participants at job sites to determine employment opportunities, job placement, and vocational goals.
- Employment coaching, vocational training, and follow along to help ensure successful and inclusive employment.
- Updated client documentation for accurate, compliant and current records.
- Advocated for clients to assure respected rights and wishes.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Monitored clients' progress to adjust treatment plans accordingly.
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Conducted home visits to assess clients' home environment and provide support.
- Documented client progress and activities in accordance with agency policies and procedures.
- Event planning for enrichment.
- Helping facilitate fund raising events.
911 Emergency Dispatcher
Tangipahoa Parish Communications District
05.2007 - 12.2011
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Answered calls from automatic routing system and took basic information from callers.
- Followed established protocols for professional handling of emergency situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
Education
Bachelor of Arts - Social Work
Southeastern Louisiana University
Hammond, LA12.2015
Skills
- Client Advocacy
- Client Needs Assessment
- Boundary Setting
- Disability Support
- Staff Training and Onboarding
- Mandatory Reporting Procedures
- Behavioral Management
- CPR, First Aid, AED
- Conflict Resolution
- Case Documentation
- Attention to Detail
- Case Management
- Efficient under pressure
Certification
- Certified CPR, AED, and First Aid Instructor, American Red Cross - 2019 - Current
- Register Social Worker 2015 - Current
Additional Information
I have a 25 year old son who is Autistic and non-verbal. I have 25 years of experience with advocating, facilitating services, behavior modification, and navagating through the waiver system for my son.
Timeline
Social Worker
Options Inc
12.2015 - Current
911 Emergency Dispatcher
Tangipahoa Parish Communications District
05.2007 - 12.2011
Bachelor of Arts - Social Work
Southeastern Louisiana University