Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dona Dizon

Killeen

Summary

Exceptional oral and written English communication skills, coupled with fluency in French speaking, writing, and reading, provide a strong foundation in language proficiency for any professional setting. Demonstrated ability to develop innovative solutions and optimize business procedures, processes, and productivity. Valuable experience in IT Help Desk, Salesforce, Microsoft Azure Administrations, and Microsoft 365 Security, highlighting versatility and knowledge as an asset to any organization.

Overview

6
6
years of professional experience

Work History

88M Motor Transport Operator

US Army
01.2024 - Current
  • Increased unit cohesion by fostering a positive work environment through clear communication and teamwork among peers.
  • Reduced accidents by enforcing high standards for personnel conduct during vehicle operation and loading/unloading procedures.
  • Boosted operational readiness by ensuring all required equipment was secured properly on vehicles before departure.
  • Achieved superior customer satisfaction ratings within the motor pool operations from both internal units as well as external clients requesting support services.
  • Maximized fuel efficiency through careful route planning and implementing eco-friendly driving practices.
  • Successfully trained new team members on standard operating procedures resulting in quicker integration into the unit''s daily activities.

Bilingual Helpdesk Rep

Vitalyst
03.2022 - 07.2023
  • Ensured smooth operations for numerous enterprises in an environment with upwards of 500 users on Windows OS.
  • Troubleshot and documented end-user issues effectively, achieving over 15 ticket resolutions per day.
  • Performed end-user support for technical issues through Remote Desktop.
  • Carried out installation of software including Office 365 as well as web applications.
  • Contributed to client-specific special projects, managing support across different timelines.
  • Offered support via phone, email, and chat to end users in both English and French.
  • Executed password resets using Azure Active Directory.
  • Scheduled to undertake administrative tasks using Azure Active Directory for end users.
  • Facilitated remote aid for both educators and learners in Washington DC's public school system.

Talent Acquisition

Hire Velocity
01.2023 - 05.2023
  • Hire Velocity develops strategic approaches for talent acquisition.
  • Established reputation for expertise in Search and Talent & Digital Advisory services.
  • Worked alongside diverse industry clients to resolve hiring issues.
  • Consistently provided exceptional customer care.
  • Hire Velocity designs talent strategies that build great teams and great businesses
  • Established reputation for expertise in Search and Talent & Digital Advisory services.
  • Worked alongside diverse industry clients to resolve hiring issues.
  • Consistently provided exceptional customer care.

Bilingual Help Desk Technician

Stefanini Group
05.2021 - 03.2022
  • Provide bilingual remote technical end-user support in French and English via telephone, email, or webchat with the client directly
  • Documented, troubleshot, and resolved end users’ ticket via a proprietary ticketing system
  • Provided restorative or maintenance actions to resolve end-user problems

Call Center Representative

Symphony Placements
08.2020 - 04.2021
  • Maintained high call volume while effectively utilizing computer-aided telephone interviewing tools.
  • Demonstrated a strong ability to maintain high levels of customer satisfaction.
  • Developed a tactic for boosted customer loyalty, embraced by the team.

Inside Sales Advisor

Envision Experience
02.2019 - 05.2020
  • Engaged with marketing and sales professionals to discover, develop, and imaginatively follow up on potential leads.
  • Developed client relationships using Active Directory for password resets and VOIP phone support.
  • Consistently completed more than 200 outbound calls per day with Microsoft Dynamics CRM system contributing to the rise in prospect numbers and booking growth.
  • Regularly outperformed monthly objectives, averaging a 30% increase.

Education

Bachelors - Cybersecurity Technology

University of Maryland Global Campus
Hyattsville, MD

Associates Degree - Information Technology Specialist

Career Technical Institute
Washington, D.C
06.2023

Skills

  • PDK Access Control for Onboarding and Offboarding
  • Azure Active Directory
  • ServiceNow
  • Exchange Admin Center
  • Teams Admin Center
  • PowerShell
  • SharePoint Online PowerShell
  • Zoom User Management
  • SharePoint Admin
  • Microsoft 365 Security
  • Microsoft Endpoint
  • Microsoft Admin Center
  • Jumpbox Remote Access
  • Microsoft 365 Defender
  • Citrix
  • Intune
  • Remote Desktop
  • Bomgar
  • Help Desk Support
  • IPhone Support
  • Android
  • Freshdesk
  • Microsoft Dynamics
  • ATS
  • Internet Software

Timeline

88M Motor Transport Operator

US Army
01.2024 - Current

Talent Acquisition

Hire Velocity
01.2023 - 05.2023

Bilingual Helpdesk Rep

Vitalyst
03.2022 - 07.2023

Bilingual Help Desk Technician

Stefanini Group
05.2021 - 03.2022

Call Center Representative

Symphony Placements
08.2020 - 04.2021

Inside Sales Advisor

Envision Experience
02.2019 - 05.2020

Bachelors - Cybersecurity Technology

University of Maryland Global Campus

Associates Degree - Information Technology Specialist

Career Technical Institute

Similar Profiles

CREATE PROFILE
Dona Dizon